Alexandra Ramirez
Columbus,OH
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and attention to detail.
Overview
9
9
years of professional experience
Work History
Spa Concierge
The Woodhouse Day Spa
Columbus, OH
02.2024 - Current
- Managed appointments, answered phone calls, and greeted guests during check-in/out to ensure smooth operations
- Explain details and instructions about the spa experience to guests in a concise and patient manner
- Help guests fill out paperwork and understand any confusing aspects
- Provided exceptional customer service by attentively addressing guest needs and preferences.
- Maintained spa's cleanliness and organization, ensuring a welcoming environment for guests
- Facilitated clear communication between guests and professionals to enhance overall experience
- Clean and manage the spa’s appearance, making sure everything is neat and that deliveries are properly sorted and put away
- Support coworkers coworkers and work as a team
Assistant Manager
Sally Beauty
Columbus, OH
09.2021 - 02.2024
- Trained team on policies, expected behavior, and job performance to enhance service delivery
- Streamlined organization systems in store to promote productivity and cleanliness
- Earned recognition for outstanding customer service through multiple acknowledgements.
- Explained details and instructions for products in a concise and patient manner
- Guided customers in finding and purchasing products to improve their shopping experience
- Improved organization systems in the store to better productivity and cleanliness
- Received multiple customer service acknowledgements and awards
Artist
Kaman Art
Powell, OH
06.2017 - 08.2020
- Created customized art for clients, enhancing their experience and satisfaction
- Worked private parties at company events
- Opened and closed the booth, handled cash register, recorded inventory, and set up paints and equipment.
- Assisted in organizing and executing private parties at company events, ensuring smooth operations and guest satisfaction.
Food Production Staff
Skyline Chili
Powell, OH
06.2017 - 08.2019
- Processed and prepared food products according to cleanliness standards
- Assisted and trained others in carrying out their part of preparing/serving meals
- Trained and assisted team members in meal preparation and service
- Welcomed customers warmly upon entry
- Was responsible for answering and taking phone orders
- Answered and took phone orders.
Education
High school diploma -
Dublin Jerome High School
Dubin, OH05.2019
Aug 2019-May 2021 -
The Ohio State University
Columbus, OHTimeline
Spa Concierge
The Woodhouse Day Spa
02.2024 - Current
Assistant Manager
Sally Beauty
09.2021 - 02.2024
Artist
Kaman Art
06.2017 - 08.2020
Food Production Staff
Skyline Chili
06.2017 - 08.2019
High school diploma -
Dublin Jerome High School
Aug 2019-May 2021 -
The Ohio State University