Alex Aurelia
Mascotte,FL
Summary
Organized restaurant worker with 10+ years of experience. An experienced leader with a background in guiding teams. Pursuing a front of house role that challenges and excites me.
Overview
6
6
years of professional experience
Work History
Take-Out Server
Outback Steakhouse
03.2024 - 08.2025
- Arranged items in containers and bags, taking care to separate items by temperature.
- Answered phone calls, taking orders and payment.
- Operated cash register and POS system.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Lead Host
Millers Ale House Bar and Grill
02.2021 - 12.2023
- Took reservations by phone, Open Table and walk in walk-in.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Accurately quoted wait times
- Seated patrons based on guest preferences and seating availability.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
To-Go Specialist
Applebee's Grill + Bar
09.2019 - 04.2021
- Greeted cars as they arrived in Carside station
- Prioritized order based on arrival times of guests
- Answered phones and placed pick up and delivery orders, highlighting new menu options
- Packaged food according to company design and standard, checking quality.
- Kept all work stations organized and tidy
Skills
- Seating arrangements
- Detail Oriented
- POS system operation
- Reservation management
- Order accuracy
- Food packaging
Timeline
Take-Out Server
Outback Steakhouse
03.2024 - 08.2025
Lead Host
Millers Ale House Bar and Grill
02.2021 - 12.2023
To-Go Specialist
Applebee's Grill + Bar
09.2019 - 04.2021