
Accomplished Manager with a proven track record at Acme Collision Center, adept in CCC One, Mitchell, and Audatex systems. Demonstrates exceptional team leadership and problem-solving aptitude, ensuring quality control and customer satisfaction. Renowned for adaptability and excellent communication, consistently enhances customer relations and team efficiency.
Wrote estimates and supplements using CCC One estimating system, also proficient in writing and cloning from Mitchell and Audatex estimating systems.
Interacted with customers and insurance providers regarding updates and repair status.
Ordered and received parts.
Assigned jobs to techs and informed them of deadlines.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Same as above.
Assigned jobs to body techs.
Assisted in teardown of vehicle and wrote supplements for insurance company.
Maintained quality control throughout repair process including color matching and refinishing.
Interacted with customers and insurance providers regarding updates and repair status.
QC'd and delivered vehicles to customers.