Amber Kellett
Dollar General Market
Lothian,Maryland
6
years of professional experience
Operations and administrative professional with more than eight years of experience in team supervision, staff scheduling, employee training, inventory control, recordkeeping, and customer support. Proven ability to coordinate high-volume daily operations, maintain accurate reports, resolve complex issues, and improve team efficiency. Proficient in Microsoft Office, POS systems, data entry, and business documentation, with a typing speed of 72 WPM. Seeking to contribute transferable leadership and organizational skills in an operations, administrative, or coordinator role.
Work History
Assistant Manager
1 Year 9 Months- Coordinate opening and closing procedures, including facility security, cash reconciliation, and operational documentation.
- Supervise employees during assigned shifts, delegate responsibilities, and maintain efficient daily workflows.
- Resolve customer concerns professionally while supporting service and operational standards.
- Train new employees on company procedures, POS systems, cash handling, and customer-service expectations.
- Monitor inventory, assist with replenishment, and maintain an organized and accurate store environment.
Store Manager
1 Month- Manage daily store operations, balancing customer service, register oversight, and floor coverage throughout shifts.
- Oversee inventory control and merchandise replenishment to keep shelves stocked and organized for shoppers.
- Coordinate store opening procedures and closing procedures to maintain smooth daily transitions and security checks.
- Support onboarding and training delivery for new team members, reinforcing store policies and service expectations.
- Resolve customer issues calmly and maintain a professional tone during busy service periods.
- Monitor merchandise displays and restocking priorities to present a clean, organized sales floor.
Assistant Manager of Customer Operations
2 Years- Trained and supervised team members to deliver consistent service quality and operational support.
- Used internal systems for data tracking, reporting, and order processing to support daily operations.
- Supported customer satisfaction by resolving store issues quickly and maintaining organized recordkeeping.
Team Supervisor
2 Years- Coordinated team activities across shifts to meet performance goals and keep daily operations running smoothly.
- Monitored inventory records and flagged stock issues early to support timely replenishment and store readiness.
- Maintained logs and daily reports with accurate data entry to support timely submission and recordkeeping.
Education
High School Diploma
Skills
Inventory control
Cash reconciliation
POS systems
Order processing
Reporting
Staff scheduling
Merchandise replenishment
Store opening procedures
Store closing procedures
Microsoft Excel
Team supervision
Training delivery
Conflict resolution
Onboarding
Timeline
Store Manager
Dollar General Market
09.2026 - CurrentRead More
Assistant Manager
Dollar General
01.2025 - CurrentRead More
Assistant Manager of Customer Operations
Old Navy
01.2023 - 01.2025Read More
Team Supervisor
Wawa
01.2021 - 01.2023Read More
Southern High School
High School Diploma
Read More