Customer-oriented Front Desk Associate with extensive knowledge of modern computer systems. Committed to individualized client care. Successful at multitasking and basic bookkeeping.
Overview
3
3
years of professional experience
Work History
Front Desk Associate
Sheraton Suites Hotel
Elk Grove, IL
2023.08 - Current
Greeted guests upon arrival and provided excellent customer service.
Answered phones, booked reservations, and responded to inquiries from customers.
Maintained daily records of all transactions, including payments and cancellations.
Assisted with the check-in process for guests by verifying information, issuing room keys, and providing directions to rooms.
Processed guest payments through cash registers or credit card machines in an accurate manner.
Provided timely and accurate information regarding hotel services, amenities, local attractions.
Monitored lobby activity throughout shift to ensure safety of guests and staff members.
Front Desk Associate
Trivedi Hospitality
Schaumburg, IL
2020.09 - 2023.08
Greeted guests upon arrival and provided excellent customer service.
Answered phones, booked reservations, and responded to inquiries from customers.
Maintained daily records of all transactions, including payments and cancellations.
Assisted with the check-in process for guests by verifying information, issuing room keys, and providing directions to rooms.
Processed guest payments through cash registers or credit card machines in an accurate manner.
Education
High School Diploma -
Schaumburg High School
Schaumburg, IL
05.2022
Skills
Information Protection
Hospitality Services
Multi-Line Phone Systems
Fluent in Enlish and Bulgarian
Surveillance
Technical Support
Guest Relations
Cash Handling
Timeline
Front Desk Associate
Sheraton Suites Hotel
2023.08 - Current
Front Desk Associate
Trivedi Hospitality
2020.09 - 2023.08
High School Diploma -
Schaumburg High School
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