Alex Chapanov
Schaumburg,IL
Summary
Customer-oriented Front Desk Associate with extensive knowledge of modern computer systems. Committed to individualized client care. Successful at multitasking and basic bookkeeping.
Overview
3
3
years of professional experience
Work History
Front Desk Associate
Sheraton Suites Hotel
Elk Grove, IL
08.2023 - Current
- Greeted guests upon arrival and provided excellent customer service.
- Answered phones, booked reservations, and responded to inquiries from customers.
- Maintained daily records of all transactions, including payments and cancellations.
- Assisted with the check-in process for guests by verifying information, issuing room keys, and providing directions to rooms.
- Processed guest payments through cash registers or credit card machines in an accurate manner.
- Provided timely and accurate information regarding hotel services, amenities, local attractions.
- Monitored lobby activity throughout shift to ensure safety of guests and staff members.
Front Desk Associate
Trivedi Hospitality
Schaumburg, IL
09.2020 - 08.2023
- Greeted guests upon arrival and provided excellent customer service.
- Answered phones, booked reservations, and responded to inquiries from customers.
- Maintained daily records of all transactions, including payments and cancellations.
- Assisted with the check-in process for guests by verifying information, issuing room keys, and providing directions to rooms.
- Processed guest payments through cash registers or credit card machines in an accurate manner.
Education
High School Diploma -
Schaumburg High School
Schaumburg, IL05.2022
Skills
- Information Protection
- Hospitality Services
- Multi-Line Phone Systems
- Fluent in Enlish and Bulgarian
- Surveillance
- Technical Support
- Guest Relations
- Cash Handling
Timeline
Front Desk Associate
Sheraton Suites Hotel
08.2023 - Current
Front Desk Associate
Trivedi Hospitality
09.2020 - 08.2023
High School Diploma -
Schaumburg High School
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