Alex Cortez Ayala
Stanhope,NJ
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Madison Wine Tap. Proven ability to enhance guest satisfaction and streamline operations, ensuring timely service and high-quality food presentation. Adept at cash handling and maintaining cleanliness standards in high-volume dining environments.
Overview
1
1
year of professional experience
Work History
Server
Madison Wine Tap
Madison, NJ
09.2025 - Current
- Delivered exceptional customer service to enhance guest satisfaction and promote repeat business.
- Managed food and beverage orders efficiently, ensuring timely delivery and accuracy.
- Collaborated with kitchen staff to communicate order modifications and dietary restrictions effectively.
- Trained new employees on restaurant protocols, enhancing team performance and service quality.
Kitchen Expeditor
Stirling Tavern
Morristown, NJ
07.2025 - 12.2025
- Implemented feedback mechanisms from waitstaff to refine kitchen operations and expedite processes effectively.
- Developed strategies for optimizing table turnover rates, contributing to an enhanced dining experience for guests.
- Reduced order errors by maintaining clear, organized tickets for the cooking staff.
- Coordinated plate presentations, ensuring consistent appearance across all dishes served to guests.
- Monitored food temperature during service to ensure compliance with safety regulations, preventing potential health risks.
Food Runner
1776 Morristown
Morristown, NJ
08.2024 - 12.2025
- Delivered food promptly to tables, ensuring customer satisfaction and efficient service flow.
- Collaborated with kitchen staff to coordinate timely meal preparation and presentation.
- Maintained cleanliness and organization of dining areas, contributing to a welcoming atmosphere.
- Assisted servers by providing menu knowledge and addressing guest inquiries effectively.
Kitchen Expeditor
Parkside Tavern
Morristown, NJ
07.2024 - 07.2025
- Coordinated timely communication between kitchen and front-of-house staff to enhance service efficiency.
- Monitored food presentation and quality standards to ensure consistency and customer satisfaction.
- Streamlined order processing by efficiently prioritizing tickets during high-volume service periods.
- Assisted in training new staff on kitchen operations and expediting processes for improved workflow.
Education
High School Diploma -
Red Bank High School
Red Bank Tennessee Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Customer service
Cleanliness standards
Safe food handling
Food running
High volume dining
Table bussing
Languages
Spanish
Native or Bilingual
Timeline
Server
Madison Wine Tap
09.2025 - Current
Kitchen Expeditor
Stirling Tavern
07.2025 - 12.2025
Food Runner
1776 Morristown
08.2024 - 12.2025
Kitchen Expeditor
Parkside Tavern
07.2024 - 07.2025
High School Diploma -
Red Bank High School