Alex Cuaresma
San Francisco,CA
Summary
Motivated Front Desk Supervisor with a friendly attitude and a flexible approach to dealing with routine issues and special circumstances such as VIP customers and guest concerns.
Overview
24
24
years of professional experience
Work History
Front Desk Supervisor
Metropolitan Club
05.2000 - Current
- Monitored staff performance and provided feedback when necessary.
- Provided guidance and mentorship to junior team members in order to help them develop their skills.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Implemented strategies for improving customer service standards across the department.
- Resolved customer complaints promptly and efficiently.
Education
Floral Designer
San Francisco School of Floral Design
10-2017
High School Diploma -
Guam Community College
Mangilao, GU10-1980
Skills
- Hospitality services
- Guest Relations
- Team building and supervision
- Guest check-in and check-out
- VIP priority options
- Cash control
- Staff Training and Development
- Training and mentoring
- Concierge support
- Cash Handling Accuracy
Timeline
Front Desk Supervisor
Metropolitan Club
05.2000 - Current
Floral Designer
San Francisco School of Floral Design
High School Diploma -
Guam Community College