Alex Delaflor-Santa Ana
MIssouri City,TX
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Advanced Operations Manager offering over 10 years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve goals.
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
16
16
years of professional experience
Work History
Manager of Operations
Bomir Foods
Stafford, TX
07.2009 - Current
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Devised processes to boost long-term business success and increase profit levels.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Built loyal account base and long-term business relationships with 60 % of accounts.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Generated and developed leads, using networking and Social Media Platforms system to acquire new clients.
- Assisted in recruiting, hiring and training of team members.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Provided exceptional customer service to customers, increasing customer loyalty 93%.
- Mitigated business risks by working closely with staff members and assessing performance.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored over 20 employees' day-to-day activities and made plans to rectify issues.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Instument Technician
Houston Methodist Hospital
Houston, Texas
08.2004 - 11.2006
- Documented patient charges for use of supplies and procedure trays.
- Ordered and restocked supplies for decontamination and surgical areas.
- Assessed instruments, equipment and containers to promote cleanliness and proper functioning.
- Identified parameters and sterilization method required for each item to be sterilized.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
- Wrapped trays, instrument packs and sets.
- Recorded biologicals and test results.
- Inspected sterile package integrity prior to distribution.
- Picked instruments and supplies for surgeries.
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Created safe operating environments for invasive and non-invasive procedures.
- Controlled bleeding during procedures by applying hemostatic clamps, suture ligatures, and electrocautery equipment.
- Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction.
- Collected, prepared, and disposed of medical specimens.
Computer Sales
Fry's Electronics
Houston, Texas
06.2003 - 07.2004
- Partnered with computer sales team and other store personnel to deliver unparalleled customer support and maximize revenue.
- Assisted with computer repair and upgrade orders for customers.
- Built strong relationships with store customers based on knowledgeable support for diverse computer needs.
- Documented customer orders and processed accurate payments for products, warranties and support contracts.
- Listened to customers to identify needs and build personalized computing solutions.
- Trained store associates on computer products, technology and service offerings.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School Diploma -
Hightower High School
Missouri City, TXNo Degree - Pre Recs
Houston Community College
Stafford, TXReal Estate License - Real Estate License
Champions Real Estate School
Online02.2022
Skills
- Department Oversight
- Staff Scheduling
- Verbal and Written Communication
- Goal Setting
- Team Leadership
- Mathematical Calculation and Reasoning
- Decision Making
- Originality and Creativity
- Cost Reduction
- Problem Anticipation and Resolution
- Administrative Management
- Sales Tracking
- Training Management
- Budget Control
- Recruitment and Hiring
- Assignment Delegation
- Supplier Monitoring
- Price Structuring
- Market and Competitor Research
- Direct Sales
- Special Promotions Planning
- Inventory Tracking and Management
- Presentation Development and Delivery
- Desktops, Laptops and Mobile Devices
- Multitasking and Prioritization
- Money Handling
- Word Processing
- Payroll Administration and Timekeeping
- Product Transportation
- Customer Relations
Hobbies
Currently into several hobbies which consist of Hiking, Photography, Health and Fitness, and Home Improvement.
Timeline
Manager of Operations
Bomir Foods
07.2009 - Current
Instument Technician
Houston Methodist Hospital
08.2004 - 11.2006
Computer Sales
Fry's Electronics
06.2003 - 07.2004
High School Diploma -
Hightower High School
No Degree - Pre Recs
Houston Community College
Real Estate License - Real Estate License
Champions Real Estate School