Summary
Overview
Work History
Education
Skills
Timeline
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Alex Fortney

Alpharetta,GA

Summary

Dynamic professional with a strong customer service focus and proven track record at American Eagle Outfitters. Skilled in conflict resolution and employee training, I excelled in maintaining high client retention rates and enhancing client satisfaction. Adept at managing diverse accounts and driving sales growth through effective communication and relationship building.

Knowledgeable Desired Position with proven track record in leading shifts and managing team dynamics. Successfully coordinated daily operations and ensured smooth transitions between shifts. Demonstrated strong leadership and problem-solving skills to maintain high productivity and morale.

Overview

2026
2026
years of professional experience

Work History

Shift Lead

Citrin
2023 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.

Assistant Manager

Vans
2022 - 2023
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Account Manager

American Eagle Outfitters, Inc
2020 - 2022
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.

Education

None - None

Alpharetta High School
Alpharetta, GA
05.2022

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Workplace safety
  • Rules enforcement
  • Staff motivation
  • Performance improvement
  • Sales proficiency
  • Work delegation
  • Staff supervision
  • Conflict resolution
  • Daily reporting
  • Inventory management
  • Productivity monitoring

Timeline

Shift Lead

Citrin
2023 - Current

Assistant Manager

Vans
2022 - 2023

Account Manager

American Eagle Outfitters, Inc
2020 - 2022

None - None

Alpharetta High School

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Alex Fortney