Alex Harper
Lexington,SC
Summary
Dedicated service industry professional with knowledge and experience in collections and proven multitasking abilities. Able to learn and adapt quickly and efficiently to changes in the work environment. Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective team coordination and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
6
6
years of professional experience
Work History
Accounts Receivable Specialist
Carolina Conditions LLC
11.2022 - 11.2023
- Enhanced cash flow by ensuring timely invoicing, payment application, and account reconciliation.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Maintained accurate financial records with meticulous attention to detail in data entry and account management.
- Increased efficiency of the collections process by implementing new strategies and procedures for tracking delinquent accounts.
- Improved customer satisfaction by providing prompt, courteous service when addressing billing concerns or inquiries.
Electrical Service Coordinator
Carolina Conditions LLC
11.2022 - 03.2023
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Streamlined service coordination processes for improved team productivity and response times.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Conducted regular performance reviews for technicians, providing feedback and support for professional development.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
Service Experience Coordinator - Team Lead
Pure Fishing
06.2017 - 10.2022
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
Education
High School Diploma -
Spring Hill High School
Chapin, SC06.2016
Skills
- Proficient in Microsoft Office Suite
- Customer Service
- Investigative Research
- Accurate Payment Posting
- Credit and Collections
- Document Management
- Project Management
- Staff Supervision
- Data Entry
- Product Knowledge
- Audit Procedures
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide, earning an award for outstanding customer service in 2021 from Pure Fishing Management.
- Supervised team of 7 staff members.
Timeline
Accounts Receivable Specialist
Carolina Conditions LLC
11.2022 - 11.2023
Electrical Service Coordinator
Carolina Conditions LLC
11.2022 - 03.2023
Service Experience Coordinator - Team Lead
Pure Fishing
06.2017 - 10.2022
High School Diploma -
Spring Hill High School
Similar Profiles
Timothy FrazerTimothy Frazer
Electrical Service Manager at Carolina ConditionsElectrical Service Manager at Carolina Conditions
Megan Van EttenMegan Van Etten
Customer Service Representative Manager at Carolina Conditions Heating & CoolingCustomer Service Representative Manager at Carolina Conditions Heating & Cooling
Hicham El MarizguiHicham El Marizgui
Chef De Département Des Etudes et Analyses Sur Les Groupes Vulnérables at Observatoire des Conditions de Vie de la Population-HCPChef De Département Des Etudes et Analyses Sur Les Groupes Vulnérables at Observatoire des Conditions de Vie de la Population-HCP