Alex Hastings
Wichita Falls
Summary
Results-driven sales associate with expertise in customer relationship management and technical support. Proven ability to educate customers on products and resolve issues effectively, contributing to sales growth and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Sales Associate
Verizon
Wichita Falls
07.2025 - Current
- Assisted customers with product selection and service inquiries.
- Maintained knowledge of current promotions and service offerings.
- Handled customer complaints and resolved issues effectively.
- Helped customers find specific products, answered questions, and offered product advice.
Mobile Expert
T-Mobile
Wichita Falls
03.2019 - 03.2025
- Assisted customers with mobile device selection and plan options.
- Promoted T-Mobile services through community events and outreach programs.
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Resolved customer inquiries and technical issues effectively.
- Educated customers on device features and service plans.
Teller
Red River Credit Union
Paris
03.2015 - 03.2017
- Processed customer transactions accurately and efficiently at Red River Credit Union.
- Assisted members with account inquiries, providing excellent customer service.
- Maintained cash drawer integrity by balancing daily transactions and deposits.
- Resolved member issues promptly, ensuring satisfaction and loyalty to the credit union.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
Education
Associate of Arts -
Paris Junior College
Paris, Texas, TX05-2022
Skills
- Customer service
- Product knowledge
- Sales strategies
- Technical support
- Product promotion
- Customer relationship management
- Communication skills
Accomplishments
#1 Mobile Expert for T-Mobile 2021
Timeline
Sales Associate
Verizon
07.2025 - Current
Mobile Expert
T-Mobile
03.2019 - 03.2025
Teller
Red River Credit Union
03.2015 - 03.2017
Associate of Arts -
Paris Junior College