Alex Hawkins
Columbus
Summary
Motivated human service professional with over 10 years of experience working in people-focused positions. Strong interpersonal and team-building skills. Capable of working in fast-paced environments. Dedicated to maintaining an energetic, positive attitude even in difficult situations, as well as building strong rapport with those that I work with.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Ohio State Veterinary Medical Center
05.2023 - Current
- Registering clients and their pets for appointments and emergencies
- Using crisis-management skills during active emergencies
- Providing support and de-escalation techniques to clients experiencing crisis
- Engaging with the public using active listening and engaging skills
Classroom Aide for Human Services Certificate Program
Columbus State
08.2022 - 05.2023
- Worked with students who have intellectual disabilities, assisting with classwork and other responsibilities.
- Visited and observed students at their internship agencies, providing coaching where needed.
- Participated in frequent meetings regarding the student's goals and progress throughout the three-semester program.
Store Manager
Petco
08.2015 - 08.2022
- Strengthened productivity by hiring employees while overseeing staff training and development.
- Maintained high standards of animal care and husbandry for every animal that spent time in the store.
- Resolved customer frustration by investigating issues, asking questions, and building rapport with the customers, all while keeping a calm and caring demeanor.
Education
Social Work Undergraduate Program -
Ohio State University
Columbus, OHAssociate of Science in Human Services and Social Work -
Columbus State Community College
Columbus, OH08.2022
Skills
- Strong interpersonal abilities
- Developed communication skills
- Group facilitation
- Problem solving abilities
- Patience
- Team building
- Self-awareness
- Positive attitude
- Client engagement
Timeline
Customer Service Representative
Ohio State Veterinary Medical Center
05.2023 - Current
Classroom Aide for Human Services Certificate Program
Columbus State
08.2022 - 05.2023
Store Manager
Petco
08.2015 - 08.2022
Social Work Undergraduate Program -
Ohio State University
Associate of Science in Human Services and Social Work -
Columbus State Community College
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