Alex Koohyar
Sanford,FL
Summary
Dynamic professional with a proven track record at Universal Orlando Studios, showcasing exceptional customer service and problem-solving skills. Excelled in creating positive customer experiences, enhancing team collaboration, and efficiently managing high-stress situations. Demonstrated ability to multitask and maintain meticulous attention to detail, significantly contributing to a welcoming and efficient work environment.
Overview
10
10
years of professional experience
Work History
Sales Associate
Universal Orlando Studios
05.2015 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Recreation Assistant
City of Lake Mary Florida
04.2017 - 03.2022
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
- Enhanced participant enjoyment by creating and implementing diverse recreational activities.
- Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
- Performed light custodial duties to provide clean and inviting facilities.
Education
Bachelor of Arts - Theatre
University of Central Florida
Orlando, FL04-2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
Timeline
Recreation Assistant
City of Lake Mary Florida
04.2017 - 03.2022
Sales Associate
Universal Orlando Studios
05.2015 - 01.2025
Bachelor of Arts - Theatre
University of Central Florida
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