Alex Lampley
Union City,GA
Summary
Underwriting service assistant specializing in accurate and efficient support for underwriting processes. Proven track record in managing data entry, document preparation, and policy review with consistent reliability. Implements effective solutions to enhance workflows and assist underwriting teams in meeting objectives.
Overview
13
13
years of professional experience
Work History
Underwriting Service Assistant
State Farm Mutual Automobile Insurance Company
Dunwoody, Georgia
08.2024 - Current
Policy Administration Associate
- Processed non-payment transactions for overdue policies, ensuring timely account management
- Initiated backward transfers to process policy transactions in date order
- Reinstated underwriter approved canceled policies
- Created and maintained policy transaction records in shared document for internal accessibility
- Collaborated with technical specialists to streamline processing of new business applications and policy transactions
Underwriting Service Assistant
State Farm Mutual Automobile Insurance Company
Dunwoody, Georgia
10.2022 - 08.2024
Pricing Control Associate
- Reviewed policies for various discounts and added or removed them.
- Applied payments to policies and refunded any overpayment to customers
- Made data entries to clear system generated errors
- Consolidated multiple policies into single household policies and separated them upon request, streamlining customer management.
- Processed company-to-company transfers based on underwriter approval
Underwriting Service Assistant
State Farm Mutual Automobile Insurance Company
Dunwoody, Georgia
11.2013 - 10.2022
Data Entry Associate
- Made detailed data entries for policy and non-policy issuance transactions through company's software system
- Coordinated routing of policy and non-policy issuance transactions to designated departments for timely review and processing
- Verified documentation for accuracy and compliance before submission to appropriate parties, minimizing errors and delays
- Maintained up-to-date knowledge of company policies and procedures related to underwriting services
Education
Associate of Arts - General Studies
Georgia State University
Atlanta, GA09-2026
Skills
- Policy administration: Oversee beginning and end of policy transactions for accuracy
- Data entry
- Attention to detail: Thorough and attentive
- Multitasking: Can handle multiple projects at once
- Adaptability and flexibility: Willing to adjust to fit new standards
- Team collaboration: Team player and works well with others
Accomplishments
- Award Recognition - June 2026 - Volunteered to take over a colleague's workload while they were out of office
- Ovation Recognition - April 2026 - Assisted a colleague in processing policy transactions and provided feedback on how to handle future cases
- Level 3/2 Performance Rating - February 2019 - Meet & exceeded department expectations for the 2018 fiscal year
Affiliations
- Neighborhood Ambassador: Jan 2026 - Dec 2026 - Obtained questions and concerns from team and presented them to upper leadership for feedback and resolutions; provided team with results from upper leadership
- Diversity & Inclusivity Ambassador (Co-Lead): Jan 2025 - Dec 2025 - Assisted Lead D&I Ambassador with presentations and promote awareness for diversity and inclusion; assisted with engagement surrounding conversations of culture, heritage, and unique experiences with team
- Health & Wellness Ambassador: Jan 2022 - Dec 2022 - Provided team with health and wellness initiatives and resources that is offered by the company; reminded team of benefit enrollments and deadlines
Timeline
Underwriting Service Assistant
State Farm Mutual Automobile Insurance Company
08.2024 - Current
Underwriting Service Assistant
State Farm Mutual Automobile Insurance Company
10.2022 - 08.2024
Underwriting Service Assistant
State Farm Mutual Automobile Insurance Company
11.2013 - 10.2022
Associate of Arts - General Studies
Georgia State University