Alex Lay
Danville,KY
Summary
Dedicated Pharmacy Technician with extensive experience at Meijer, skilled in workflow optimization and insurance billing. Proven track record of enhancing patient satisfaction through accurate prescription filling and effective problem-solving. Committed to maintaining confidentiality and adhering to HIPAA regulations while managing drug inventory and training new team members.
Overview
12
12
years of professional experience
Work History
Pharmacy Technician
Meijer
07.2017 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Pharmacy Technician
Kroger
09.2013 - 07.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Education
High School Diploma - General Studies
Boyle County High School
Danville, KY05.2012
Skills
- Team collaboration
- Problem-solving skills
- Workflow optimization
- Confidentiality and HIPAA
- Insurance billing
- Interpreting and processing medication orders
- Pharmaceutical calculations
- Drug inventory control
- Pharmacy and customer records management
- HIPAA
- Prescription filling
- Medicare and medicaid process
Timeline
Pharmacy Technician
Meijer
07.2017 - Current
Pharmacy Technician
Kroger
09.2013 - 07.2017
High School Diploma - General Studies
Boyle County High School
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