Alex Liopo-Bentley
mcarthur
Summary
Results-driven professional with extensive experience in sales and customer service. Proficient in fostering positive relationships and resolving inquiries promptly, contributing to improved customer retention and satisfaction rates.
Overview
6
6
years of professional experience
Work History
Sales Associate
Verizon Wireless
Portsmouth, OH
06.2025 - 12.2025
- Assisted customers in selecting mobile devices and plans tailored to individual needs.
- Educated customers on product features, promotions, and service options to enhance satisfaction.
- Maintained up-to-date knowledge of technology trends and competitor offerings within the wireless market.
- Processed customer transactions accurately using point-of-sale systems to ensure efficiency.
- Resolved customer inquiries and issues promptly, fostering positive relationships and loyalty.
Medical Assistant
Eventus WholeHealth
Mobile
12.2024 - 06.2025
- Assisted in patient intake processes, ensuring accurate collection of medical histories and information.
- Supported healthcare professionals during examinations, facilitating efficient workflow and patient care.
- Administered basic clinical procedures, including vital sign measurement and specimen collection.
- Maintained cleanliness and organization of examination rooms, adhering to safety protocols and standards.
- Educated patients on treatment plans and medication instructions, enhancing understanding and compliance.
- Managed scheduling of patient appointments, optimizing clinic operations and reducing wait times.
STNA
Jenkins Care Community
Wellston, OH
08.2024 - 10.2024
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness and safety of resident areas, promoting a healthy environment.
- Collaborated with healthcare team to create individualized care plans for residents.
- Documented patient progress and care activities accurately in electronic health records.
- Participated in team meetings to discuss patient care strategies and improvements.
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
Sales Manager
AT&T
Gallipolis, OH
06.2022 - 08.2023
- Led team to achieve quarterly sales targets through strategic planning and execution.
- Developed and implemented training programs for new sales associates, enhancing product knowledge and customer engagement.
- Analyzed market trends to identify opportunities for growth and optimize product positioning.
- Established strong relationships with key clients, resulting in increased customer retention rates.
- Utilized CRM software to track sales performance, manage leads, and improve customer interactions.
- Conducted regular performance reviews, providing feedback and mentoring to enhance team effectiveness.
- Collaborated with cross-functional teams to align sales strategies with marketing initiatives for maximum impact.
Customer Service Manager
Rural King
Gallipolis, OH
02.2020 - 04.2023
- Led customer service team to enhance satisfaction and loyalty through effective training programs.
- Developed and implemented standard operating procedures to improve service efficiency and consistency.
- Analyzed customer feedback to identify trends and drive improvements in service delivery.
- Established performance metrics for team members, fostering accountability and professional growth.
- Collaborated with cross-functional teams to resolve complex customer issues promptly and effectively.
- Mentored new hires, ensuring smooth onboarding processes and integration into the team culture.
- Strategized promotional campaigns, increasing customer engagement and driving store traffic during key sales periods.
Education
Associate of Arts -
Auguste Escoffier School of Culinary Arts
Boulder, COHigh School Diploma -
Buckeye Hills Career Center
Rio Grande, OH12-2023
BBA - Business Management
Full Sail University
Winter Park, FL03-2028
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Multi-tasking strength
- Cash handling
- Cash register operation
- Stocking and receiving
- Sales expertise
- Complex Problem-solving
- POS system operation
Accomplishments
- Business Development - Initiated two key partnerships which resulted in 80% revenue growth.
- Coordinated and created a Narcotics Anonymous group in McArthur, Ohio, Holding meetings every friday.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
Languages
Russian
Native or Bilingual
Timeline
Sales Associate
Verizon Wireless
06.2025 - 12.2025
Medical Assistant
Eventus WholeHealth
12.2024 - 06.2025
STNA
Jenkins Care Community
08.2024 - 10.2024
Sales Manager
AT&T
06.2022 - 08.2023
Customer Service Manager
Rural King
02.2020 - 04.2023
Associate of Arts -
Auguste Escoffier School of Culinary Arts
High School Diploma -
Buckeye Hills Career Center
BBA - Business Management
Full Sail University