Alex Lizarraga
Sparks,NV
Summary
Hello My name is Alex Lizarraga. I am currently graduate of Purdue University, I received my Bachelors degree for a Major in Criminal Justice with a Minor in Youth Corrections. I was born and raised in the Reno / Carson city area. I am very involved with the community since I coach soccer for at risk youth. I am bilingual and am currently learning how to speak Vietnamese. My hobbies and passions are baseball, soccer, photography and building cars.
Overview
14
14
years of professional experience
Work History
Product Specialist/Sales
Dolan Auto Group
Reno, NV
10.2023 - Current
- Guided customers through vehicle purchasing experience by providing expert knowledge on features, technology, pricing, and financing options, enhancing customer satisfaction and supporting dealership sales goals.
- Greeted and assisted customers in or outside the dealership professionally and friendly, fostering a welcoming environment.
- Demonstrate and explain vehicle features, technology, performance, and safety systems.
- Assessed customer needs and recommended vehicles aligning with their preferences and budget, facilitating informed purchasing decisions.
- Guided customers through each step of the vehicle sales process, ensuring clarity and understanding.
- Build and maintain relationships with customers for repeat and referral business.
UNEMPLOYMENT INSURANCE REPRESENTATIVE III
State of Nevada Department of Employment, Training, and Rehabilitation
Carson City, NV
03.2021 - 09.2023
- Processed new and reviewed unemployment claims, identified and resolved issues related to fraudulent claims, and made determinations regarding claims based on federal regulations and state law.
- Verified employment earnings and employer contributions to detect fraudulent activity or overpayments to claimants, enhancing accuracy of claims processing.
- Conducted overpayment recovery assessments to identify discrepancies.
- Verified claimant identification to prevent fraudulent claims and protect the integrity of the unemployment insurance program.
UNEMPLOYMENT INSURANCE REP I
State of Nevada Department of Employment, Training, and Rehabilitation
Carson City, NV
09.2020 - 03.2021
- Receiving and processing new and reopened unemployment claims over the telephone.
- Identifying and resolving issues with delays in payments.
- Gathering information concerning entitlement to benefits.
- Processing and responding to questions from claimants and helping with security issues regarding their password and general information in both English and Spanish.
Legal Receptionist
Family Visa & Immigration Services
Reno, NV
10.2019 - 09.2020
- Greeting clients and visitors and answering visitor inquiries in both English and Spanish.
- Answering and routing incoming calls on a multi-line telephone system.
- Scheduling and routing clients.
- Maintaining the waiting area, lobby or other public areas.
- Ordering supplies, scanning, photocopying, faxing, and filing documents.
- Collecting and routing mail and hand-delivered packages, making sure all immigration forms are mailed before the deadline.
- Assist attorneys and legal assistants with general translation from English to Spanish, explaining legal immigration process, procedures, and laws.
- Assist attorneys and legal assistants with immigration legal form preparation, explaining the rules and process to the applicants.
- Organize and maintain all legal files.
- Updating clients of progress in their legal case regarding immigration process and forms, answering their questions and explaining immigration laws and process, and preparing paperwork making sure everything is filled out correctly and signed by the client.
Shipping and Receiving
Public Restroom Company
Minden, NV
02.2019 - 10.2019
- Verifies and keeps records on incoming and outgoing shipments and prepares items for shipment.
- Compares identifying information and counts, weighs, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records.
- Determines method of shipment, utilizing knowledge of shipping procedures, routes, and rates.
- Gathers weights of packages and calculates price to send items out.
- Routes new shipments coming in or going out.
- Uses forklift to receive items and to place items into trailer to ship out.
- Inventory control by monitoring and maintaining current inventory levels.
- Proceed to order new items to keep inventory levels up to date.
- Maintaining a clean and organized warehouse.
Outbound Associate
Amazon Fulfillment Associates
Reno, NV
01.2017 - 02.2019
- Perform production duties as needed: pick/pack orders, receive/stow product, ensure inventory accuracy, and unload/load trucks at or above the rate expectation for each task.
- Assist Area Manager in daily management of department/FC duties, including allocating labor, leading meetings, assigning job duties, coaching, training and communicating with internal and external suppliers.
- Demonstrates a commitment to a culture of safety.
- Help in training new employees able to coach, train and assist team members.
Detailer
Michael Hohl Honda
Carson City, NV
05.2016 - 01.2017
- Cleans and refurbishes new and used automobiles, performing any combination of following duties: washes vehicle exterior to clean cars, using cleaning solution, water, cloths, and brushes.
- Applies wax to auto body, and wipes or buffs surfaces to protect surfaces and preserve shine, using cloth or buffing machine.
- Vacuums interiors of vehicles to remove loose dirt and debris, using vacuum cleaner.
- Maintain inventory of cleaning supplies and ensure procurement of supplies when inventory runs low.
- Operated company vehicle to transport customers to and from specified destinations.
- Executed excellent customer service skills to solve problems and maintain customer loyalty.
- Perform miscellaneous job-related duties as assigned.
Manager
Little Caesars
Carson City, NV
03.2014 - 04.2016
- Serves customers correct, complete orders within service time goals, according to the Customer Service Standards, the Priority Guidelines, the telephone and front counter station procedures and if necessary, the Remedy Process.
- Prepares and ensures consistent, high quality products are served to customers as described in the Little Caesars Orientation and Training Handbook and as shown on the job station helpers.
- Displays the proper image and follows Little Caesars policies, procedures and standards for conduct as outlined in the Little Caesars Orientation and Training Handbook.
- Cleans and organizes work stations and ensures the standards for restaurant image are maintained as directed by management and as required by the local health department.
- Performs cash management responsibilities and ensures compliance by Colleagues to all safety and security procedures as defined in the Little Caesars Orientation and Training Handbook as well as any other safety and security procedures issued.
- Provides direction and feedback to Colleagues and follows up by coaching/counseling to ensure job duties are performed and all Little Caesar standards, procedures and policies are achieved.
- Performs the task associated with food, paper, labor, and utility cost controls and monitors shift activities to ensure compliance.
- Completes all daily paperwork neatly and accurately as described by the Operational Resource Guide (ORG) or as directed by management.
- Follows all procedures associated with opening the closing the restaurant, appropriately handles unexpected occurrences, and notifies appropriate parties in a timely fashion.
Grocery Clerk
Save Mart Supermarkets
Carson City, NV
07.2012 - 06.2013
- Balances cash drawer by counting cash at beginning and end of work shift.
- Maintains checkout operations by following policies and procedures; reporting needed changes.
- Fill and organize liquor, grocery, frozen, and deli department shelves as well as assist customers.
- Checking product availability, bagging groceries, and using up-sell techniques.
- Use computerized systems to scan items, honor coupons, and process payments.
- Provide the right amount of change and verify identification for written checks.
- Provide prompt and friendly customer care.
Education
Bachelor's - Criminal Justice
Purdue
03.2026
Associate - Criminal Justice
Western Nevada College
Carson City, NV08.2018
High school or equivalent -
Carson High School
Carson City, NV06.2013
Skills
- Logistics
- Marketing
- Phone Etiquette
- Building a Team
- Coaching
- Communications
- QuickBooks
- Shipping Planning
- Shipping Receiving
- Customer Service
- Typing
- Organizational Skills
- Warehouse Associate
- Email Marketing
- Forklift
- Speech
- Purchasing
- Excel
- Inventory Control
- Problem resolution
- Effective communication
- Data analysis
- Product marketing
- Sales expertise
- Schedule appointments
- Problem-solving
- Self motivation
Languages
English
Professional
Spanish
Professional
Accomplishments
Prodcut Specialist of the Year 2025
Timeline
Product Specialist/Sales
Dolan Auto Group
10.2023 - Current
UNEMPLOYMENT INSURANCE REPRESENTATIVE III
State of Nevada Department of Employment, Training, and Rehabilitation
03.2021 - 09.2023
UNEMPLOYMENT INSURANCE REP I
State of Nevada Department of Employment, Training, and Rehabilitation
09.2020 - 03.2021
Legal Receptionist
Family Visa & Immigration Services
10.2019 - 09.2020
Shipping and Receiving
Public Restroom Company
02.2019 - 10.2019
Outbound Associate
Amazon Fulfillment Associates
01.2017 - 02.2019
Detailer
Michael Hohl Honda
05.2016 - 01.2017
Manager
Little Caesars
03.2014 - 04.2016
Grocery Clerk
Save Mart Supermarkets
07.2012 - 06.2013
Bachelor's - Criminal Justice
Purdue
Associate - Criminal Justice
Western Nevada College
High school or equivalent -
Carson High School