Alex Lockhart
Bentonville,AR
Summary
Detail-oriented operations and customer service professional with more than seven years of experience supporting daily business operations, resolving customer concerns, maintaining accurate records, and managing multiple priorities in fast-paced environments. Trusted as a leader with experience supervising employees, coordinating schedules, training team members, and communicating effectively with customers and coworkers. Recognized for strong problem-solving abilities, attention to detail, and the ability to remain calm and professional while handling challenging situations.
Overview
9
9
years of professional experience
Work History
Office Manager / Operations Supervisor
Gracie's Canoe Camp
Pineville, MO
05.2017 - Current
- Serve as second-in-command for a busy seasonal campground, supporting daily business operations and customer service.
- Coordinate reservations, scheduling, and operational activities while balancing multiple priorities in a fast-paced environment.
- Resolve customer concerns by gathering information, reviewing reservation records, and working with staff to determine appropriate solutions.
- Maintain accurate reservation, payment, and operational records to support daily business functions.
- Assist with supervising employees, training new team members, and ensuring daily operations run efficiently.
- Communicate with customers professionally to address questions, concerns, and scheduling changes.
- Support ownership with operational planning and administrative responsibilities.
Retail Sales Consultant
Xfinity
Bentonville, AR
02.2024 - 03.2025
- Ranked the #1 sales representative in the district for four consecutive months while consistently exceeding performance goals.
- Assisted customers with account questions, billing concerns, service changes, and product recommendations.
- Resolved customer concerns by reviewing account information and explaining available solutions and company policies.
- Maintained accurate customer records and documented account activity using CRM software.
- Built lasting customer relationships through excellent communication and service.
- Trained and mentored new employees on customer service standards, systems, and products.
Store Manager
Tobacco Outlet
Bentonville, AR
09.2023 - 12.2023
- Managed daily store operations, including scheduling, payroll, inventory, cash handling, and customer service.
- Supervised and trained team members while maintaining company standards.
- Addressed customer concerns and resolved issues professionally.
- Monitored inventory levels and implemented procedures that reduced product loss.
- Maintained accurate operational and financial records.
Dispatcher
Roadside Services
Bentonville, AR
10.2021 - 05.2022
- Coordinated roadside assistance requests by communicating with customers, drivers, and service providers.
- Prioritized incoming service requests to ensure timely response.
- Maintained accurate dispatch records and service documentation.
- Managed multiple active service calls while adapting to changing priorities.
- Provided calm, professional customer service during stressful situations.
Independent Route Owner
Bimbo Bakeries USA
Bentonville, AR
08.2020 - 06.2021
- Managed a 24-store route generating approximately $15,000 in daily sales.
- Oversaw inventory ordering, merchandising, forecasting, and customer account management.
- Built strong relationships with retail partners through dependable service and communication.
- Maintained accurate inventory and sales records while independently managing daily business operations.
Education
No Degree - Accounting
University of Memphis
Memphis, TNSkills
- Customer Service Excellence
- Conflict Resolution
- Problem Solving
- Organization & Time Management
- Record Keeping & Documentation
- Written & Verbal Communication
- Customer Relationship Management (CRM)
- Microsoft Office Suite
- Operations Coordination
- Scheduling & Prioritization
- Team Leadership
- Staff Training & Mentoring
- Attention to Detail
- Adaptability
Timeline
Retail Sales Consultant
Xfinity
02.2024 - 03.2025
Store Manager
Tobacco Outlet
09.2023 - 12.2023
Dispatcher
Roadside Services
10.2021 - 05.2022
Independent Route Owner
Bimbo Bakeries USA
08.2020 - 06.2021
Office Manager / Operations Supervisor
Gracie's Canoe Camp
05.2017 - Current
No Degree - Accounting
University of Memphis