Alex Mader
Edgerton
Summary
Results-oriented Sales Associate with expertise in customer engagement and sales forecasting. Strong background in enhancing customer experiences and achieving sales targets through effective communication and collaboration. Skilled in analyzing customer needs, developing new territories, and implementing pricing strategies, contributing to revenue growth and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Sales Consultant
Mccarthy
Lawrence
06.2025 - 01.2026
- Assisted customers with product selection and inquiries.
- Facilitated effective communication between customers and management.
- Collaborated with team members to improve customer experiences.
- Engaged in ongoing training to enhance sales techniques and strategies.
- Worked with fellow sales team members to achieve group targets.
- Developed and maintained relationships with clients to increase sales revenue.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Listened to customers to understand needs and refer to optimal services.
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
Parts Counter Sales Person
Advanced Auto Parts
Lawrence
11.2024 - 05.2025
- Assisted customers in locating auto parts and accessories.
- Processed customer orders using point-of-sale system efficiently.
- Maintained organized inventory for quick access to parts.
- Collaborated with team members to ensure customer satisfaction.
- Answered product inquiries and provided recommendations to customers.
- Explained warranty details and return policies to customers clearly.
- Conducted regular cleaning and organization of the sales counter area.
- Received incoming shipments, checked contents against order forms, sorted items according to type, size or other criteria.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Provided accurate quotes to customers for requested parts, facilitating informed purchasing decisions.
- Kept up-to-date records of all sales transactions using computer software systems.
- Answered inquiries, resolved problems, and finalized parts sales at counter and by telephone, enhancing customer experience.
- Performed cashier duties such as receiving payments from customers and issuing receipts.
- Received, examined and reshelved returned parts.
- Communicated customer issues to management for resolution.
- Adhered to company policies regarding product returns and exchanges, warranties.
- Monitored stock levels regularly to ensure adequate supply of parts in store.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Performed complimentary services, battery installation, testing and wiper installations.
- Developed and implemented sales initiatives to effectively promote products and services, driving customer engagement.
- Managed employee schedules and daily assignments.
Tool Rental Associate
Home Depot
Lawrence
03.2024 - 09.2024
- Assisted customers in selecting appropriate rental tools for their projects.
- Maintained cleanliness and organization of the tool rental area.
- Demonstrated proper tool usage and safety procedures to customers.
- Processed rental agreements and efficiently handled customer transactions to enhance service speed.
- Inspected returned tools for damage and prepared them for future rentals.
- Collaborated with team members to ensure timely tool availability.
- Provided information on rental policies and guidelines to customers.
- Participated in inventory management to track available rental equipment.
- Conducted regular inventory checks to maintain adequate stock levels and ensure availability for customers.
- Sold damage protection service at time of rental.
- Responded to technical issues by troubleshooting and resolving problems.
- Documented any damages or discrepancies found during the inspection process of rented tools.
- Communicated with prospective customers to address inquiries and promote rental services.
- Responded promptly to customer inquiries regarding product availability, pricing and returns policies.
- Ensured that all equipment was clean, maintained, tested and in safe working condition before renting it out.
- Adhered to company guidelines for quality assurance standards when conducting repairs on damaged items.
- Assisted in loading and unloading merchandise onto delivery vehicles safely and securely.
- Enforced rules related to tool rental agreement terms in order to protect the interests of both parties involved.
- Continuously updated knowledge about new products available for rent in order to provide better recommendations to customers.
- Processed and recorded customer transactions.
- Kept work area organized, neat, tidy and free from clutter at all times.
- Assisted customers with selecting tools and equipment based on their individual needs.
- Performed routine maintenance tasks such as cleaning, lubricating, adjusting parts and equipment.
- Communicated with regular customers regarding changes in pricing and new services.
- Resolved customers' complaints regarding products or services.
- Employed sales techniques to boost sales and services.
Skills
- Customer relationship management
- Sales forecasting
- Product knowledge
- Customer engagement
- Transaction processing
- Tool demonstration
- Problem resolution
- Team collaboration
- Time management
- Attention to detail
- Effective communication
Timeline
Sales Consultant
Mccarthy
06.2025 - 01.2026
Parts Counter Sales Person
Advanced Auto Parts
11.2024 - 05.2025
Tool Rental Associate
Home Depot
03.2024 - 09.2024