Alex Miller
Mason City,IA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Department Manager
Hobby Lobby
05.2022 - Current
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
Customer Service Associate
Target
08.2020 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided training and support to new associates to help provide high-quality performance.
- Boosted customer loyalty and improved implementation of solutions by personalizing interactions.
Education
Associate of Applied Science - Business Administration And Management
North Iowa Area Community College
Mason City, IA05.2023
Skills
- Customer Service
- Order Processing
- Train Employees
- Staff Development
- Product and Service Sales
- Motivational Leadership
Timeline
Department Manager
Hobby Lobby
05.2022 - Current
Customer Service Associate
Target
08.2020 - 05.2022
Associate of Applied Science - Business Administration And Management
North Iowa Area Community College