Alex Perez
Elgin,IL
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in a highly competitive environment.
Overview
9
9
years of professional experience
Work History
General Manager
Steak N Shake
Lake in the Hills, Illinois
06.2021 - Current
- Oversaw daily operations to ensure efficient service and product quality.
- Monitored financial performance, including budgeting and expense management.
- Developed strategies to improve operational workflows and reduce costs.
- Trained and mentored staff to enhance team performance and customer satisfaction.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Implemented health and safety protocols to maintain a safe work environment.
- Managed inventory levels to ensure availability of menu items and supplies.
- Coordinated staff schedules to align with peak business hours and customer demand.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Guided management and supervisory staff to promote smooth operations.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Grocery Clerk Leader
Jewel Osco Grocery Market
Elgin, IL
05.2018 - 09.2021
- Respond to customer needs, providing product information, aisle locations, back stock checks, and price verifications for approximately 40 customers daily.
- Managed flow of 30,000 items by organizing back stock areas, preparing products for stocking shelves, and rotating stock by date to ensure freshness.
- Tracked inventory accurately, scanning and ordering products to maintain optimal stock levels on shelves.
- Created visually appealing sales displays that enhanced product visibility and contributed to improved sales on the floor.
- Monitored adherence to safety protocols to maintain a safe work environment.
- Maintain a clean work environment and possess excellent customer service skills.
Maintenance
Aquion, Inc
Roselle, IL
02.2021 - 06.2021
- Assembled commercial HVAC units
- Constructed riser pipes to support filtration systems
- Addressed minor electrical lighting problems
- Maintaining work areas clean and dry
Crew Member
Mcdonalds Fast Food Restaurant
Schaumburg, IL
04.2017 - 05.2018
- Delivered prompt, friendly customer service, contributing to improved customer satisfaction in McDonald's survey results.
- Processed customer transactions accurately, ensuring cash register accuracy with no recorded shortages.
- Maintained cleanliness to meet company standards, enhancing overall dining environment.
Education
High School Diploma -
Elgin Highschool
Elgin, IL01-2019
Skills
- Operational efficiency
- Inventory Control
- Customer management
- Vendor negotiations
- Staff development
- Talent acquisition
- Employee supervision
- Health compliance
- Time management
- Problem-solving
- Team building
- Effective communication
- Staff engagement
- Bilingual communication
- Staff motivation
Languages
English
Professional
Spanish
Professional
Timeline
General Manager
Steak N Shake
06.2021 - Current
Maintenance
Aquion, Inc
02.2021 - 06.2021
Grocery Clerk Leader
Jewel Osco Grocery Market
05.2018 - 09.2021
Crew Member
Mcdonalds Fast Food Restaurant
04.2017 - 05.2018
High School Diploma -
Elgin Highschool