Alex Pham
Tustin,CA
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
3
3
years of professional experience
Work History
Shift Leader
Chick-fil-A
6428 Irvine Blvd, Irvine, CA 92620
07.2021 - Current
- Evaluated customer needs and feedback to drive product and service improvements.
- Analyzed sales figures and identified areas for improvement.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed shift operations, supplied resources, and monitored team performance to keep business profitable and running smoothly.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
Doordash Delivery Driver
DoorDash
Tustin, CA
01.2023 - 06.2023
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Education
No Degree - Undeclared
Fullerton College
Fullerton, CA02.2020
High School Diploma -
Foothill High School
Tustin, CA06.2019
Skills
- Emergency Situations
- Employee Coaching and Mentoring
- Sales Expertise
- Client Service
- Surface Work
- Technical Proficiency
- Team Leadership
Timeline
Doordash Delivery Driver
DoorDash
01.2023 - 06.2023
Shift Leader
Chick-fil-A
07.2021 - Current
No Degree - Undeclared
Fullerton College
High School Diploma -
Foothill High School