Alex Reyes
Guest Experience Representative
Las Vegas,NV
Overview
13
13
years of professional experience
Work History
Guest Experience Representative
Sphere Entertainment Co.
Las Vegas
09.2023 - Current
- Deliver exceptional customer service in a high-volume entertainment venue serving thousands of guests.
- Provide personalized assistance to VIP Suite guests, assist guests requiring ADA accommodations, escort guests, provide information about Sphere's attractions and technology, perform ushering duties and support multiple departments to maintain efficient guest flow.
- Assisted guests with special requests, ensuring a personalized and memorable stay.
- Developed strong working relationships with colleagues across departments for seamless communication and problem resolution.
- Delivered exceptional customer service by anticipating guests'' needs and proactively offering assistance.
- Greeted guests upon arrival by providing warm welcome.
- Managed check-in and check-out procedures for guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
Customer Service Associate
Jackson Hewitt Tax Service
Las Vegas
12.2021 - 04.2024
- Contacted clients about tax services, scheduled appointments.
- Delivered professional phone support and built positive client relationships.
- Seasonal
Status Board Operator
Mandalay Bay Resort and Casino
Las Vegas
07.2013 - 08.2020
- Coordinated communication between front desk, engineering, security, and housekeeping G.R.A Managers and executives.
- Managed high-volume calls, assisted guest call and request, prepared reports, schedules, and operational paperwork.
Timeline
Guest Experience Representative
Sphere Entertainment Co.
09.2023 - Current
Customer Service Associate
Jackson Hewitt Tax Service
12.2021 - 04.2024
Status Board Operator
Mandalay Bay Resort and Casino
07.2013 - 08.2020