Alex Rosado
Front End Team Lead
Fort Worth,TX
Summary
Results-focused Supervisor offering successful customer service experience, successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to continue learning in the expanding IT field, maintaining policy and procedure, providing excellent problem solving abilities, work extremely well in high pressure environments, and I come with networking and desktop support experience.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Front End Team Lead
Walmart Inc.
Lake Worth, TX
04.2020 - Current
- Trained team members in successful strategies to meet operational and sales targets.
- Worked with Microsoft Excel and Word to create reports showing visual graphs of sales reports over a period of time.
- Provided excellent customer service, increasing customer retention.
- Submitted reports to senior management to aid in business decision-making and planning.
- Performed troubleshooting on Windows based Self Checkouts.
- Performed hardware troubleshooting on Cash Recycler.
- Assisted customers with technical support issues.
Education
Associate of Arts - Cyber Security
Tarrant County College District
Fort Worth, TX 08.2020 - Current
Skills
Systems and software programs
Goals and performance
Word processing
Administrative support
Problem-solving skills
Time management
Linux, Windows and Mac Troubleshooting
Customer Service Oriented
Additional Information
- I am currently working towards my CompTIA A+ certification.
- Currently taking classes in Networking, Intrusion Detection, as well as Firewalls and overall Network Security.
- I am a rapid learner, having moved up within Walmart within 2 months.
- Excellent writing skills, have learned how to efficiently resolve tickets and provide closing reports.
Timeline
Associate of Arts - Cyber Security
Tarrant County College District
08.2020 - Current
Front End Team Lead
Walmart Inc.
04.2020 - Current