Collena Valdon

Wal-Mart Store

01.1991 - Current

Assessed company operations for compliance with safety standards.
Completed daily quality assurance duties to provide feedback for improvements.
Kept work areas clean, neat, and free of safety hazards to maximize efficiency.
Ensured compliance with company policies and procedures throughout the team.
Developed strategies to increase team productivity and improve customer service levels.
Interviewed and selected potential new team members from list of candidates recommended from recruitment team.
Trained new staff in relevant processes and procedures. Kept staff motivated through positive reinforcement techniques.
Maintained positive working relationship with fellow staff and management.
Conducted performance appraisals for team member, providing feedback, and identifying areas of improvement.
Held regular one-on-one coaching sessions with staff members to encourage personal development.
Resolved escalated customer complaints or queries promptly and efficiently.
Created and distributed monthly, quarterly, and annual reports to management.
Supported the manager in developing plans for future projects, initiatives, and objectives.
Rotated through series of different positions based on team/company needs.