Alex Sanchez
San Bernardino
Summary
Dynamic and dedicated professional with extensive experience in customer service at Applebee's. Proven ability to multitask effectively while maintaining high standards of cleanliness and hygiene. Skilled in cash handling and complex problem-solving, consistently enhancing guest satisfaction through proactive service and teamwork. Recognized for mentoring team members and implementing training programs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Applebee's Neighborhood Grill & Bar
08.2023 - 03.2025
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations good, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Crew Member
Taco Bell
09.2021 - 04.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Crew Member Team Leader
Little Caesars Pizza
08.2020 - 12.2021
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
- Mentored junior team members on best practices within our departmental guidelines; this guidance contributed to overall improvement of crew member skills.
Education
High School Diploma -
Monache HighSchool
Porterville, CA05-2020
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Cash handling
- Complex Problem-solving
- Coordinating tasks
- Payment processing
- POS system operations
- Safe food handling
Certification
- Food Handler Certification (FHC) - State Health Departments.
- ServSafe Food Handler Certification - National Restaurant Association.
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Restaurant Hostess
Applebee's Neighborhood Grill & Bar
08.2023 - 03.2025
Crew Member
Taco Bell
09.2021 - 04.2023
Crew Member Team Leader
Little Caesars Pizza
08.2020 - 12.2021
High School Diploma -
Monache HighSchool
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