Alex Sorensen
Yorktown,VA
Summary
Motivated and engaged worker capable of taking on challenges with out of the box ideas. Adaptable to any situation and with expertise in team collaboration, personal development, and problem-solving
Overview
5
5
years of professional experience
Work History
Server
Texas Roadhouse
10.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Customer Service Associate
Play-A-Round Family Fun Center
07.2018 - 10.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate of Science - General Studies
Marion Military Institute
Marion, AL05.2022
Skills
- Check Payment Processing
- Regulatory Compliance
- Corrective Actions
- Process Monitoring
- Monetary Transactions
- Safety Regulations
- Inbound and Outbound Calling
- POS Systems and Ordering Platforms
Timeline
Server
Texas Roadhouse
10.2022 - Current
Customer Service Associate
Play-A-Round Family Fun Center
07.2018 - 10.2022
Associate of Science - General Studies
Marion Military Institute