Alex Sterton
Grand Forks,North Dakota
Summary
I am an enthusiastic and hard-working individual, with strong communication and problem-solving skills. I am driven to succeed and possess the ability to work well both independently and as part of a team. I am highly organized and pay close attention to detail, ensuring that all tasks are completed to the highest standard. I am excited to bring my dedication and knowledge to your organization and become a valuable member of your team.
Overview
1
1
year of professional experience
Work History
Host
Texas Roadhouse
09.2022 - Current
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Guest Service Associate
UND Wellness Center
08.2021 - 05.2022
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
Education
High School Diploma -
University of North Dakota
Grand Forks, ND05.2025
Skills
- Guest Satisfaction
- Cash Handling
- Customer Service
- Error Identification
Fitness
I workout to stay healthy and fit and to gain strength, endurance, and flexibility. Working out also helps to reduce stress and improve mental clarity, while providing a sense of accomplishment and satisfaction.
Timeline
Host
Texas Roadhouse
09.2022 - Current
Guest Service Associate
UND Wellness Center
08.2021 - 05.2022
High School Diploma -
University of North Dakota