Overview
Work History
Education
Skills
Timeline
Generic

Alex Surman

Arlington,TX

Overview

8
8
years of professional experience

Work History

Sales Associate

Academy Sports Outdoors
08.2016 - 12.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Associate

Home Depot
03.2018 - 07.2020

Package Handler

Ups
06.2020 - 08.2022
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Package Handler

FedEx
07.2020 - 12.2021

Sorter

Amazon
05.2022 - 03.2023
  • Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
  • Used hand-held scanners to sort items into specific categories.
  • Stacked items according to weights, sizes, types, and picking priorities.
  • Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.

Customer Service Representative

Circle K
10.2023 - 03.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Cash handling

Education

Highschool Diploma -

Texas High School
Texarkana, TX
06.2016

Skills

Customer service

Stocking

Scanning

Sorting

Warehouse

Call center

Lifting and loading

Sales associate

Timeline

Customer Service Representative

Circle K
10.2023 - 03.2024

Sorter

Amazon
05.2022 - 03.2023

Package Handler

FedEx
07.2020 - 12.2021

Package Handler

Ups
06.2020 - 08.2022

Sales Associate

Home Depot
03.2018 - 07.2020

Sales Associate

Academy Sports Outdoors
08.2016 - 12.2017

Highschool Diploma -

Texas High School
Alex Surman