Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alex Ultis

Raleigh,NC

Summary

Results-driven Director of Operations specializing in workflow optimization and team leadership. Proven ability to enhance client engagement and resolve issues effectively, ensuring high customer satisfaction.

Overview

6
6
years of professional experience

Work History

Director of Operations

Generations Salon and Day Spa
Raleigh, NC
09.2024 - Current
  • Coordinated daily operations to enhance workflow efficiency.
  • Managed team schedules to optimize resource allocation.
  • Implemented inventory management systems for better tracking.
  • Analyzed reports to identify areas for operational improvement.
  • Created policies and procedures for improved workflow processes.
  • Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
  • Worked with management team to develop operational goals aligned with business strategy.

In-Home Nanny

Private Household
Wendell, North Carolina
05.2023 - 09.2024
  • Supervised children's daily activities and ensured safety during playtime.
  • Planned and prepared nutritious meals catering to children's dietary needs.
  • Organized engaging indoor and outdoor activities to stimulate creativity.
  • Communicated effectively with parents about children's progress and concerns.
  • Implemented routines for sleep, meal times, and hygiene practices.
  • Managed household tasks including laundry, grocery shopping, meal preparation, errands, and light cleaning.

Front Desk Manager

Generations Salon and Day Spa
Raleigh, NC
10.2021 - 05.2023
  • Managed front desk operations and ensured smooth client check-in and check-out processes.
  • Scheduled appointments for clients using salon management software effectively.
  • Trained and supervised front desk staff on customer service best practices.
  • Handled client inquiries and resolved issues promptly and professionally.
  • Maintained accurate records of appointments and client interactions daily.
  • Assisted in marketing efforts to promote salon services and special events.

Assistant Manager

Mary & Mak
Wake Forest, North Carolina
08.2019 - 10.2021
  • Developed visual merchandising strategies to enhance product displays.
  • Oversaw inventory management and stock replenishment processes.
  • Responded to customer service issues and worked with parties to effectively communicate and resolve.
  • Advised customers on style and trends.
  • Designed and constructed visually appealing displays to attract additional customers.

Education

Bachelor of Arts - Business Administration

Liberty University
Lynchburg, VA
05-2024

Associate of Arts -

Wake Tech Community College
Raleigh, NC
06-2021

Skills

  • Customer relationship management
  • Team leadership
  • Effective communication
  • Problem solving
  • Time management
  • Project management
  • Operational management
  • Team scheduling
  • Appointment scheduling
  • Attention to detail
  • Integrated marketing planning
  • Social media marketing

Timeline

Director of Operations

Generations Salon and Day Spa
09.2024 - Current

In-Home Nanny

Private Household
05.2023 - 09.2024

Front Desk Manager

Generations Salon and Day Spa
10.2021 - 05.2023

Assistant Manager

Mary & Mak
08.2019 - 10.2021

Bachelor of Arts - Business Administration

Liberty University

Associate of Arts -

Wake Tech Community College

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