Alex Wasson
Bartlett,USA
Summary
Customer-focused administrative professional with 10+ years of experience supporting fast-paced service organizations through high-volume scheduling, customer coordination, record management, and daily operational support. Strong background in managing complex workflows, maintaining accurate documentation, tracking inventory-related activities, and resolving client issues with professionalism and tact.
Overview
13
13
years of professional experience
Work History
Veterinary Reception Manager
Granger Veterinary Clinic
Granger, TX
10.2023 - Current
- Manage high-volume reception operations, including scheduling appointments and coordinating follow-up visits
- Deliver excellent customer service across phone, email, and in-person interactions while resolving concerns promptly
- Maintain accurate client/patient records and ensure service documentation is current and complete
- Process payments and reconcile daily transactions with strong attention to accuracy and detail
- Support daily workflow efficiency by prioritizing urgent needs and coordinating with staff for smooth operations
Admissions Director
Primrose School of Georgetown
Georgetown, TX
01.2021 - 10.2023
- Directed full enrollment cycle including tours, interviews, registration, and customer communication
- Supervised 30+ staff supporting operations for 250+ students/families in a service-focused environment
- Maintained compliance documentation and ensured adherence to licensing and safety requirements
- Supported operational improvements and service issue resolution to maintain high satisfaction
Assistant Director / Marketing Manager
Primrose School of Conroe & Lakeshore
Conroe, TX
02.2020 - 12.2020
- Supported daily operations through scheduling support, administrative coordination, and customer communication
- Assisted with recruiting, interviewing, and coordinating staffing needs and schedules
- Improved operational efficiency through process updates and consistent documentation practices
- Managed digital marketing campaigns across social media platforms and email channels.
Animal Rescue Coordinator
Rescued Pets Movement
Houston, TX
04.2019 - 02.2020
- Coordinated logistics and scheduling with rescue partners to ensure timely and accurate placements
- Maintained data accuracy across shared records and daily communications
- Managed medical records, charts, and reports to support compliance and tracking
Lead Teacher
Primrose School of College Station & Conroe
College Station, TX
03.2013 - 03.2017
- Communicated with parents and leadership to support program quality and service standards
- Designed engaging lesson plans to foster student learning and development.
- Implemented assessment tools to evaluate student performance and guide instruction.
Education
High School Diploma -
Fowlerville High School
Fowlerville, MI05.2010
Skills
- Customer support
- Appointment Management
- Inventory Tracking
- Account Setup
- Billing Support / Payment Processing
- Process Improvement
- Administrative Support
- Problem solving
- Time management
- Training and mentoring
- Attention to detail
- Recordkeeping
- Empathy and patience
- Microsoft Word, Excel, PowerPoint, Google Docs
Timeline
Veterinary Reception Manager
Granger Veterinary Clinic
10.2023 - Current
Admissions Director
Primrose School of Georgetown
01.2021 - 10.2023
Assistant Director / Marketing Manager
Primrose School of Conroe & Lakeshore
02.2020 - 12.2020
Animal Rescue Coordinator
Rescued Pets Movement
04.2019 - 02.2020
Lead Teacher
Primrose School of College Station & Conroe
03.2013 - 03.2017
High School Diploma -
Fowlerville High School