Alex Watkins
IT System Administrator I
Nashville,TN
Summary
Driven IT Systems Administrator with five years of experience implementing and managing complex IT systems. Proven track record of exceeding expectations through creative problem-solving. Committed to continuous learning and staying up-to-date on industry trends and emerging technologies. Skilled at troubleshooting, communication and collaboration.
Overview
4
4
Certifications
8
8
years of professional experience
Work History
IT Systems Administrator II
The Farmer's Dog
11.2023 - Current
IT System Administrator I
Eventbrite
04.2022 - 06.2023
- Administered various SaaS systems. Including Jamf, Google Workspace, Okta, Atlassian, Slack and various VoIP solutions.
- Co-led patch management initiatives for macOS and various programs. Installed important security patches to maintain optimal protections against intrusion and system reliability.
- Worked closely with our IT Security team to investigate and mitigate security incidents via Carbon Black Endpoint.
- Implemented Chrome Browser Enrollment on employee laptops. Reduced out of compliance browsers from 50% to 1%.
- Implemented 10+ Okta SSO integrations for newly acquired systems. Worked closely with different teams to ensure appropriate roles and permissions.
- Maintained wired/wireless LAN using Unifi networking equipment.
- Managed Jira service desk escalation queue. Mentored help desk employees and offered constructive feedback for performance improvement.
- Created and maintained technical documentation in Confluence.
- Interviewed potential new hires for the IT department and provide training on our various systems.
IT HelpDesk Engineer I / IT HelpDesk Engineer II
Eventbrite
08.2018 - 04.2022
- Promoted in December 2022 for exceeding performance based goals.
- Supported over 1,000 users globally via email, IM, JIRA Service desk, phone, and in-person, while maintaining our SLA.
- Provided support for macOS, Windows 10, and iOS devices.
- Assisted in building-out and maintaining A/V equipment in conference rooms. Led IT portion of company and department All Hands. SME for Zoom and Google Meet.
- Managed onboarding and offboarding of employees. Configured laptops and additional hardware for new hires. Collaborated with HR and Talent Acquisition.
- Oversaw asset inventory via Web Help Desk. Managed IT equipment purchases for North America.
- Worked closely with our CX and Sales. SME for Genesys Cloud.
Education
High School Diploma -
Franklin High School
Franklin, TN 05.2012 - 05.2012
Skills
- SaaS administration
Asset management (Jamf, AirWatch,)
Atlassian (Jira and Confluence)
MacOS / Windows 10 administrion
Identity and Access management
Virtualization (VirtualBox, Parrellels)
Technical Support
Excellent verbal & written communication skills
Security incident response
Certification
CompTIA A+ / Network+ / Security+ ce Certification
Timeline
IT Systems Administrator II
The Farmer's Dog
11.2023 - Current
IT System Administrator I
Eventbrite
04.2022 - 06.2023
IT HelpDesk Engineer I / IT HelpDesk Engineer II
Eventbrite
08.2018 - 04.2022
High School Diploma -
Franklin High School
05.2012 - 05.2012