Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Alexa Albanese

Mapleville,RI

Summary

High-energy and dependable salon manager with demonstrated expertise in guest services, product promotion and employee coaching. Excellent knowledge of salon retail products. Conscientious and enterprising manager with commitment to enhancing business operations and team productivity. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Salon Manager

Supercuts
Bellingham, MA
03.2020 - Current
  • Ensured compliance with state regulations regarding cosmetology practices.
  • Maintained accurate financial records of all salon transactions.
  • Regularly evaluated customer feedback to identify areas of improvement in services or products offered by the salon.
  • Managed daily salon operations, including scheduling appointments, customer service, and staff management.
  • Trained and supervised staff on proper customer service techniques and product knowledge.
  • Oversaw inventory control for retail products and supplies.
  • Resolved customer complaints in a timely manner, while maintaining positive relationships with clients.
  • Conducted interviews with prospective employees prior to hiring decisions being made.
  • Drove impeccable customer service and inspired team members to cultivate loyal business relationships with clientele.
  • Recruited, hired, evaluated and disciplined service staff members.

Appliances Sales Specialist

Lowes Home Improvment
North Smithfield, RI
10.2019 - 02.2020
  • Developed sales strategies to meet or exceed monthly sales goals.
  • Advised customers on product features, warranties, delivery options, and financing terms.
  • Ensured accuracy of all paperwork associated with product purchases.
  • Maintained an up-to-date knowledge of current products, trends, and pricing in the appliance industry.
  • Prepared invoices for payment processing according to company guidelines.
  • Promoted company programs, warranty sales and seasonal promotions to boost sales.

Key Manager

Texas Roadhouse
North Smithfield, RI
06.2017 - 10.2019
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Resolved conflicts among employees in an effective manner.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.

Education

High School Diploma -

Assabet Valley Regional Technical School
Marlborough, MA
06-2008

Skills

  • Cleanliness and sanitation
  • Talent Recruitment
  • Supply Management
  • Revenue Generation
  • Budget Administration
  • Employee Development
  • Customer Service
  • Communication Skills
  • Client Relations
  • Scheduling
  • Perform well in high-demand, fast-paced environments

Certification

  • Licensed Cosmetologist/Barbering- Commonwealth of Massachusetts

References

References available upon request.

Timeline

Salon Manager

Supercuts
03.2020 - Current

Appliances Sales Specialist

Lowes Home Improvment
10.2019 - 02.2020

Key Manager

Texas Roadhouse
06.2017 - 10.2019

High School Diploma -

Assabet Valley Regional Technical School

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Alexa Albanese