Alexa Andrade
Summary
Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Overview
3
3
years of professional experience
Work History
Front End Supervisor
Ross Dress For Less
05.2021 - Current
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Increased employee retention by fostering a positive work environment and providing ongoing support to team members.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
Education
Bachelor Of Arts - Social Work
University of Texas At The Rio Grande Valley
1201 W University Dr, Edinburg, TX 78539 Associate In Social Work - Social Work
Texas Southmost College
80 Ft Brown St, Brownsville, TX 7852005.2022
Skills
- Administrative Support
- Cash Counting
- File Management
- Complaint Resolution
- Customer Service
- Listening Skills
- Staff Supervision
- Staff Management
- Training and Mentoring
- Order Management
- Effective Planning
- Team Supervision
- Goals and Performance
- Word Processing
- Hospitality Services
Languages
Spanish
Advanced (C1)
English
Native or Bilingual
Volunteer
Neighbors In Need of Service 22881 Rio Hondo, Tx. 78583
Esperanza B. Garza Head start 131 Garfield Ave. Port Isabel,Tx. 78578
I volunteered for NIÑOS at port isabel where I work hand in hand with social workers in areas such as case management, activity planning, donation collection and community outreach. Within the weeks that I volunteered I gained insightful knowledge in the amazing work social workers do in the city of port Isabel as well as making me fall deeper in love within my career.
Timeline
Front End Supervisor
Ross Dress For Less
05.2021 - Current
Bachelor Of Arts - Social Work
University of Texas At The Rio Grande Valley
Associate In Social Work - Social Work
Texas Southmost College