Alexa Astacio
Ormond Beach,FL
Summary
Motivated Server with engaging personality and flexible approach. Friendly, and anticipating customer needs to facilitate enjoyable experiences.
Overview
4
4
years of professional experience
Work History
Server
Outback Steakhouse
Ormond Beach
02.2023 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Processed orders and sent to kitchen employees for preparation.
Bartender
Outback Steakhouse
09.2023 - 05.2024
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Hostess
Outback Steakhouse
03.2021 - 01.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Richard Milburn
Daytona Beach, FL06.2022
Skills
- Order delivery practices
- Guest Engagement
- Food Running
- Table Bussing
- Table Setting
- Beverage Preparation
- Menu Memorization
- Suggestive Selling
- Exceptional customer service
- Ordering Procedures
Timeline
Bartender
Outback Steakhouse
09.2023 - 05.2024
Server
Outback Steakhouse
02.2023 - Current
Hostess
Outback Steakhouse
03.2021 - 01.2023
High School Diploma -
Richard Milburn