Alexa Aybar
Winter Haven,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Collections Agent
JPMorgan Chase
10.2023 - Current
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Processed payments and applied to customer balances.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Used probing techniques to determine debtors' reasons for delinquency.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Long-Term Substitute Teacher
Kelly Services
02.2019 - 10.2023
- Developed creative instructional strategies to keep students engaged and motivated.
- Developed and implemented behavior management plans for students with challenging behavior.
- Collaborated with other educators to plan and review instruction.
- Conferred with parents or guardians, other teachers, counselors and administrators to resolve students' behavioral and academic problems.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
- Documented student progress and provided regular updates to parents.
- Monitored student performance and provided feedback to inform instruction.
Work Study Student
Polk State College
10.2017 - 04.2019
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Collaborated with staff members to guarantee students received best possible customer service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Supported staff on special assignments and ad hoc projects.
Education
Bachelor of Arts - Elementary Education
Polk State College
Winter Haven, FL03.2026
Associate of Arts - Liberal Arts And General Studies
Polk State College
Winter Haven, FL05.2019
Skills
- Active Listening
- Multitasking
- Adaptability
- Attention to Detail
- Innovative Thinker
- Reliability
- Emotional Intelligence
- Problem-solving abilities
- Empathy
- Teamwork and Collaboration
- Call Management
- Presentation Preparation
- Project Planning
- Performance Management
- Data Evaluation
- Microsoft Office Suite
- Negotiation
- Recruitment Strategies
- Training development
- Documentation skills
- Response-to-intervention understanding
- Multimedia integration
Accomplishments
- Earned "Top Performer" Award in 2024.
- Dynamic Workforce Project in 2024
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
HybridImportant To Me
Career advancementWork-life balancePersonal development programsTimeline
Collections Agent
JPMorgan Chase
10.2023 - Current
Long-Term Substitute Teacher
Kelly Services
02.2019 - 10.2023
Work Study Student
Polk State College
10.2017 - 04.2019
Bachelor of Arts - Elementary Education
Polk State College
Associate of Arts - Liberal Arts And General Studies
Polk State College