Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Alexa  Carrillo

Alexa Carrillo

El Paso,TX

Summary

Motivated, responsible person with the ability to quickly adapt, ability to work in conditions under pressure. With a high level of initiative to work in a team as well as to solve problems within the work area. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Prep

Chipotle
12.2022 - 03.2023
  • Adhered to procedures in preparing food items.
  • Cleaned and maintained work areas, equipment and utensils.
  • Followed food safety practices and sanitation guidelines.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Stocked and rotated food items according to expiration dates.
  • Maintained composure and work quality while under stress.
  • Lifted and carried heavy materials.
  • Monitored food temperature, discarding items not stored correctly.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Trained new staff on food preparation and safety procedures.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Customer Service Representative

Teleperformance
11.2020 - 11.2022
  • Social Media content moderation
  • Moderate social media content to make sure it complied the norms and regulations of the platform.
  • Respond to constant flow of content entering the queue with minimal wait times and efficiently.
  • attend to constant training to be aware of daily updates and news that could alter the mode or criteria of moderation.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Implemented and developed customer service training processes.

Cashier

Tacos Don Cuco
08.2018 - 11.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Addressed customer needs and made product recommendations to increase sales.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.
  • Answered questions about store policies and addressed customer concerns.

Education

Bachelor Of Computer Science - Computer Science And Programming

El Paso Community College
El Paso, Tx
2027

Ysleta High School
El Paso
05.2020

Skills

  • Brand Representation
  • Active Listening
  • Customer Relationship Management
  • Computer Proficiency
  • Call Center Operations
  • Calm and Professional Under Pressure
  • Customer Service
  • Critical Thinking
  • Problem-Solving Ability
  • Money Handling Abilities
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Document Control
  • Equipment Preparation
  • Food Safety Guidelines
  • Organize Supplies
  • Maintain Food Safety
  • Prepare Ingredients
  • Sauce and Dressing Creation
  • Salad Creation
  • Work Coordination
  • Guest Satisfaction
  • Food Prep Techniques
  • Kitchen Staff Support
  • Maintaining Clean Work Areas
  • Dishwasher Operation
  • Safe Work Practices
  • Closing Procedures
  • Workstation Sanitation
  • Sweeping and Mopping
  • Food Portioning and Packaging
  • Display Restocking
  • Time Management Skills
  • Accurate Money Handling
  • Cash Management
  • Cleaning and Sanitizing
  • Excellent Math Skills
  • Money Handling
  • Refunds and Exchanges
  • Data Entry

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Prep

Chipotle
12.2022 - 03.2023

Customer Service Representative

Teleperformance
11.2020 - 11.2022

Cashier

Tacos Don Cuco
08.2018 - 11.2020

Bachelor Of Computer Science - Computer Science And Programming

El Paso Community College

Ysleta High School
Alexa Carrillo