Alexa Cerone
Newton,MA
Summary
Well-qualified advisor, familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
4
4
years of professional experience
Work History
Beauty Advisor
Ulta Salon And Cosmetics
06.2023 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Processed payments, entering sales in register for prompt customer service.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Recommended specific hair and beauty products to meet individual customer needs.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Trained new staff in product knowledge and customer service protocols.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Sales Associate
HomeGoods, TJX Companies
08.2020 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
No Degree - Fashion Merchandising
Lasell College
Auburndale, MA05.2025
High School Diploma -
Newton North High School
Newtonville, MA06.2021
Skills
- Customer Needs Assessment
- Cosmetology
- Customer Service
- Retail Experience
- Cosmetics Selection Assistance
- Beauty Trends
- Makeup Techniques
- Flexibility and Adaptability
- Display Arrangements
- Organization and Multitasking
- Brand Promotion
- Sales Expertise
- Product Demonstration
- Merchandise Restocking
- Payment Processing
- Relationship Building
Timeline
Beauty Advisor
Ulta Salon And Cosmetics
06.2023 - Current
Sales Associate
HomeGoods, TJX Companies
08.2020 - 08.2021
No Degree - Fashion Merchandising
Lasell College
High School Diploma -
Newton North High School