Alexa Chapman
Nashville,TN
Summary
Detail-oriented and adaptable Project Management graduate with strong analytical, organizational, and problem-solving skills. Proven experience in process improvement, client relations, and team management underscores a commitment to driving operational success. Demonstrates a strong ability to prioritize tasks for maximum efficiency while fostering collaborative environments. Highly adaptive learner dedicated to continuous professional growth and excellence in project execution.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
IAA
Remote
10.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Facilitated client scheduling and addressed inquiries regarding pricing processes and company policies.
- Optimized productivity in remote work settings by applying strong self-management and time management techniques.
- Managed approximately 60-70 calls daily.
Personal Lines Insurance Account Manager
Southwestern Insurance Group
Nashville, TN
06.2025 - 10.2025
- Oversaw a diverse portfolio of accounts, ensuring timely policy renewals, changes, and precise documentation.
- Delivered personalized insurance solutions by evaluating client needs and recommending appropriate coverage options.
- Provided prompt and professional resolution of billing inquiries, claims issues, and coverage questions to enhance customer satisfaction.
- Boosted client satisfaction by providing exceptional customer service and addressing insurance inquiries promptly.
Lead Life Insurance Associate
Farm Bureau Insurance
Hybrid / Columbia, TN
05.2023 - 06.2025
- Conducted quality control checks and maintained accurate policy data entry.
- Maintained regular communication with agents via telephone and email.
- Protected confidential information and acted in accordance with state laws.
- Recognized as a top performer in the department within six months.
- Worked independently in a hybrid environment, applying time management and problem-solving skills daily.
Shift Manager
Crumbl Cookies
Spring Hill, TN
11.2022 - 04.2023
- Oversaw daily operations and managed time-sensitive tasks.
- Led a small team and developed task lists to ensure workflow efficiency and maximum productivity.
- Partnered with the store manager to meet customer and employee needs efficiently.
Fulfillment Process Manager
Groove Life
Spring Hill, TN
08.2018 - 12.2021
- Designed and implemented two new fulfillment processes, doubling productivity.
- Cross-trained in multiple roles to enhance operational knowledge.
- Assigned skilled staff to optimize workflow and efficiency.
- Excelled in a fast-paced environment, maintaining strong customer relationships.
Education
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NH05-2025
Associate of Applied Science - Accounting
Columbia State Community College
Columbia, TN05-2020
Skills
- Call Center Operations
- Client Communication
- Data Entry
- Microsoft Excel
- Problem-Solving
- Project Coordination
- Quality Control
- Attention to Detail
- Task Prioritization
Certification
- Notary Public
- State of Tennessee
- 2018-2022
Timeline
Customer Service Representative
IAA
10.2025 - Current
Personal Lines Insurance Account Manager
Southwestern Insurance Group
06.2025 - 10.2025
Lead Life Insurance Associate
Farm Bureau Insurance
05.2023 - 06.2025
Shift Manager
Crumbl Cookies
11.2022 - 04.2023
Fulfillment Process Manager
Groove Life
08.2018 - 12.2021
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Associate of Applied Science - Accounting
Columbia State Community College
Licenses
Notary Public, State of Tennessee
Active through: 2028