Alexa Chappell
Ted’s Montana Grill
Roslindale,MA
1
Language
1
Certification
5
years of professional experience
Dedicated, hardworking restaurant server with many years of serving experience, guaranteeing excellent service in fast-paced dining settings.
Shown the capacity to increase sales and improve customer happiness through upselling and outstanding service.
Effective in resolving conflicts, working as a team, and upholding safety and hygiene regulations.
Work History
Server & Bartender
1 Year 2 Months- Progressed through various positions in hospitality industry, including Server, Certified Trainer for servers, and Bartender
- Leveraged sales knowledge to upsell menu items and highlight daily specials, enhancing guest experience and increasing average check value
- Applied product knowledge to educate guests on menu offerings and pairings, improving guest satisfaction and informed decision-making
- Represented brand standards through professional communication and consistent service quality, fostering a positive dining environment
Waitstaff: Counter
3 Years 6 Months- Responsible for taking food orders via walk-in and phone
- Thorough knowledge of menu offerings
- Provide professional, courteous service while multitasking in a fast-paced environment
- Trained in sandwich and pizza preparation
Server
1 Year 2 Months- Completed comprehensive two-week server training to enhance service skills
- Utilized POS to efficiently process customer orders, manage payment transactions, and issue receipts
- Engaged with guests to deliver exceptional customer service, address inquiries, and provide tailored recommendations based on preferences and dietary restrictions
Server
2 Months- Ensured customer satisfaction through friendly and accessible service
- Followed up with guest tables and fulfilled requests promptly
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated food and beverage orders to ensure timely delivery and guest satisfaction.
Education
Bachelor's degree - Business Administration and Management, Marketing Specialization
Skills
Exceptional customer service
Guest engagement
Cash handling
Professional demeanor
Strong work ethic
Menu memorization
Certification
- Driver's License
- Google Analytics Certification
- TIPS
Languages
English
Timeline
Server & Bartender
Ted’s Montana Grill
06.2025 - CurrentRead More
Server
Tavern In The Square
06.2022 - 08.2023Read More
Server
Simsbury Farms Golf Course
06.2022 - 08.2022Read More
Waitstaff: Counter
Athens Pizza
11.2021 - 05.2025Read More
Keene State College
Bachelor's degree from Business Administration and Management, Marketing Specialization
Read More