Alexa Covarrubias
Gibsonville,NC
Summary
Dynamic and detail-oriented Medical Receptionist with proven expertise at Burlington Pediatrics in managing patient relations and appointment scheduling. Skilled in insurance verification and data entry, I excel in fostering strong relationships while ensuring compliance with healthcare standards. Bilingual communicator dedicated to enhancing patient experiences through exceptional front desk operations.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Burlington Pediatrics
Burlington, NC
06.2023 - Current
- Greet and assist patients and visitors in a professional and friendly manner.
- Schedule, confirm, and manage patient appointments.
- Answer phone calls and respond to inquiries about services, procedures, and appointments.
- Check patients in and out, ensuring accurate completion of registration and insurance forms.
- Maintained accurate patient records and databases.
- Process payments, co-pays, and billing information.
- Coordinate communication between patients, doctors, nurses, and other staff.
- Maintain a clean and organized reception area.
- Adhered to healthcare privacy standards to ensure patient data protection.
- Managed administrative responsibilities by filing, scanning, faxing, and mailing documents.
- Confirmed insurance coverage, copayments, and deductibles before patient appointments.
- Utilized organizational skills to handle multiple tasks efficiently.
Shipping Coordinator
Lenovo
Whitsett, NC
11.2019 - 06.2022
- Coordinated shipping schedules to ensure timely delivery of products.
- Monitored inventory levels to optimize stock management and reduce delays.
- Collaborated with carriers to negotiate rates and improve shipping efficiencies.
- Processed shipping documentation, ensuring compliance with regulations and accuracy.
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Established strong working relationships across departments, fostering a cohesive and collaborative work environment.
- Trained new team members on shipping protocols and software systems.
Receptionist
Aisling Institute
Kernersville, NC
06.2021 - 01.2022
- Managed multi-line phone system, ensuring efficient call routing and prompt responses.
- Coordinated front desk operations, enhancing visitor experience through effective communication.
- Maintained appointment scheduling system, optimizing daily schedules for staff and clients.
- Processed incoming and outgoing mail, improving delivery accuracy and efficiency.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Aesthetics - Esthetician
Aisling Institute
Kernersville, NC01.2022
High School Diploma -
Eastern Guilford High School
Gibsonville, NC06.2019
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Organization and time management
- Data entry
- Documentation and recordkeeping
- Clerical support
- Insurance verification
- Patient relations
- Bilingual communication
- Relationship building
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Burlington Pediatrics
06.2023 - Current
Receptionist
Aisling Institute
06.2021 - 01.2022
Shipping Coordinator
Lenovo
11.2019 - 06.2022
Aesthetics - Esthetician
Aisling Institute
High School Diploma -
Eastern Guilford High School