Alexa Cruz
Los Angeles,CA
Summary
Well-organized and reliable offering highly organized nature, good multitasking abilities and personable style. Works to satisfy customers and exceed sales targets. Security-conscious and observant with experience minimizing losses and managing stock. Positive and upbeat retail sales professional and people-person with 2 years of related experience. Skilled in merchandising products, organizing inventory and keeping accurate registers. Effortlessly assist customers to complete purchases and individual loyalty to the brand. Dependable industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes and increase customer satisfaction.
Overview
5
5
years of professional experience
Work History
Sales Representative
AT&T
10.2024 - Current
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Expanded customer base through cold calling, networking, and relationship building.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Asset Protection Trainer
Wss
03.2024 - Current
- Designed and developed training materials for new employees in the organization.
- Provided feedback on employee performance based on observed results during training sessions.
- Adapted teaching methods according to the needs of individual learners or groups.
- Recommended changes or improvements in existing training processes as needed.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Explained goals and expectations required of trainees.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
Asset Protection Associate
Wss
07.2023 - 03.2024
- Identified shoplifters and apprehended perpetrators according to company policies.
- Conducted investigations related to inventory discrepancies and shrinkage control.
- Conducted regular security checks throughout the store to identify any areas of concern.
- Prepared accurate documentation relating to incident reports or investigations conducted by Asset Protection Associates.
- Established relationships with local law enforcement agencies as needed.
- Investigated incidents, collected evidence, wrote detailed reports, and made recommendations for corrective action when necessary.
- Participated in weekly meetings with management teams to discuss loss prevention topics.
- Maintained a safe shopping environment by monitoring customer behavior and responding quickly to potential issues.
- Created an effective plan for loss prevention initiatives.
- Reported any suspicious activities immediately upon discovery.
- Assisted customers with product information and inquiries.
- Monitored CCTV surveillance to detect suspicious activity.
- Executed safety protocols to protect the store's assets.
Sales Associate
Wss
11.2022 - 06.2023
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
- Maintained cleanliness of store environment including floors, windows, displays.
Security Officer
Allied Universal Security Services
06.2022 - 03.2023
- Operated communication systems between officers stationed throughout the facility.
- Maintained accurate logs of all security related activities.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Confirmed visitor identification prior to granting entry into the building.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Adhered to post orders while maintaining a visible presence around the property.
- Responded to alarms and conducted investigations as required.
Pro associate
Home Depot
07.2021 - 12.2021
- Maintained knowledge of current sales and promotions, return and exchange policies and security practices
- Completed opening and closing duties, including counting money, balancing cash drawers and making deposits
- Maintained revenue by attracting customers with attractive sales displays
- Demonstrated merchandise operation and explained features
- Calculated sales prices and total purchases, and processed cash or credit transactions
- Quickly connected with each customer to offer assistance and promote products
- Completed multiple resets per day to keep merchandise well-organized and presentable
- Required minimal oversight to complete job tasks.
Sales Associate
Wss
03.2020 - 03.2021
- Used POS system to scan customer purchases, calculate prices and process transactions
- Provided accurate information to help customers quickly navigate store and acquire items for purchase
- Reduced shrink using thorough loss prevention directives and inventory management
- Welcomed guests and offered quick assistance to handle diverse needs
- Supported company mission and values through honesty, integrity and high-quality performance
- Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions.
Education
Alliance Margaret M Bloomfield High School -
High School Diploma -
Alliance Margaret m Bloomfield high school
Huntington park, CA05.2019
Skills
- Multitasking
- Machine operation
- Task prioritization
- Problem-solving
- Motivation
- Teamwork
- New Hire Training
- Attention to Detail
- Teamwork and Collaboration
- Active Listening
- Self Motivation
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Relationship building
- Objection handling
Languages
Spanish
Professional Working
Timeline
Sales Representative
AT&T
10.2024 - Current
Asset Protection Trainer
Wss
03.2024 - Current
Asset Protection Associate
Wss
07.2023 - 03.2024
Sales Associate
Wss
11.2022 - 06.2023
Security Officer
Allied Universal Security Services
06.2022 - 03.2023
Pro associate
Home Depot
07.2021 - 12.2021
Sales Associate
Wss
03.2020 - 03.2021
High School Diploma -
Alliance Margaret m Bloomfield high school