Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Alexa Dings
Open To Work

Alexa Dings

Patient Access Registration Representative
Mukwonago,WI

Work Preference

Job Search Status

Not actively looking

Desired Job Title

Psychiatric TechnicianPatient Care AssociateMental Health TechnicianLicensed Professional Counselor InternCrisis Counselor

Location Preference

On-SiteRemoteHybrid
Location: Mukwonago, WI, US
Open to relocation: Yes

Summary

Professional with solid experience and well-prepared for academic endeavors. Demonstrated ability to collaborate effectively within diverse teams and adapt to changing needs seamlessly. Skilled in research, time management, and critical thinking, with strong focus on achieving measurable results. Reliable and driven, bringing proactive approach to all tasks and responsibilities.

Overview

10
10
years of professional experience

Work History

Patient Access Representative

Optum
Waterford, WI
03.2025 - Current
  • Managed patient registration processes to ensure accurate and timely data collection.
  • Facilitated insurance verification to streamline patient access and reduce delays.
  • Coordinated appointment scheduling, enhancing patient experience through efficient service delivery.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.

Respite Care Provider

Outreach Health Services
Wisconsin
02.2018 - 12.2023
  • As a respite care provider for my special needs sister, I was responsible for tasks such as feeding meals, changing clothing and diapers, and assisting in her seizure protocol.
  • Assisted with personal hygiene tasks, promoting dignity and wellbeing.
  • Assisted with mobility and transfers, ensuring safety and comfort during all movements.

Server

Bar Louie
Brookfield
07.2023 - 11.2023
  • Delivered exceptional customer service to enhance guest experiences and foster loyalty.
  • Managed multiple tables efficiently during peak hours to ensure timely service.
  • Maintained cleanliness and organization of dining area to uphold health and safety standards.
  • Resolved guest complaints promptly to maintain satisfaction and positive dining experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Psychiatric Technician

Rock County Human Services
Janesville
10.2022 - 02.2023
  • Provided crisis intervention support to individuals in distress, ensuring emotional safety and stability.
  • Assessed caller needs through active listening and effective questioning techniques.
  • Managed high-stress calls effectively, utilizing active listening and problem-solving skills.
  • Documented all interactions with callers accurately, maintaining thorough records for reporting purposes.
  • Delivered medications to patient residences and observed/documented to ensure compliance.
  • Provided transportation for clients between establishments such as in-patient psychiatric hospitals, halfway houses, correctional facilities, medical hospitals, and the county human resources department.

Patient Care Associate

Rogers Behavioral Health
Oconomowoc
03.2021 - 12.2021
  • Provided compassionate support to patients in crisis, ensuring safety and comfort during treatment.
  • Optimized patient outcomes by working closely with registered nurses, physicians, and other healthcare providers to ensure comprehensive care delivery.
  • Reduced patient anxiety through effective communication and active listening skills.
  • Monitored patient behavior and reported changes to clinical staff for timely intervention.
  • Assisted in implementing individualized care plans tailored to each patient's needs.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.

Assistant Manager

PacSun
Brookfield
07.2020 - 05.2021
  • Completed ship from store orders, processing shipment, and transfers to other stores in a timely manner
  • Managed cash registers and handled cash deposits at the end of each shift.
  • Trained and mentored team members to enhance performance and customer service skills.
  • Supervised daily store operations, ensuring compliance with company policies and procedures.
  • Implemented inventory management systems, reducing stock discrepancies and improving product availability.
  • Resolved customer inquiries efficiently, fostering positive relationships and enhancing brand loyalty.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Seasonal Educator

Lululemon
Brookfield
11.2019 - 02.2020
  • Provided guests with guidance and knowledge throughout their shopping experience.
  • Managed inventory effectively, ensuring stock availability and accurate product displays.
  • Resolved customer inquiries and complaints efficiently, maintaining store reputation for quality service.
  • Analyzed sales trends to identify opportunities for improvement in merchandising and promotions.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.

Dietary Aide

Linden Grove Communities
Mukwonago
03.2017 - 09.2017
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Delivered meals to residents, providing exceptional service and addressing dietary needs.
  • Collaborated with kitchen staff to maintain cleanliness and organization of food preparation areas.
  • Monitored inventory levels, reporting shortages and assisting with stock management.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.

General Employee

Crazy Bears Pizza
Mukwonago
07.2016 - 03.2017
  • Managed daily operations to ensure efficient service and product quality.
  • Trained new staff on food safety protocols and customer service standards.
  • Implemented customer feedback systems to improve service delivery and satisfaction.
  • Managed phone orders professionally, providing clear communication and accurate order details to kitchen staff.
  • Collaborated with team members for smooth operations during busy hours, minimizing wait times for customers.
  • Supported kitchen staff by prepping ingredients and assembling pizza toppings as needed, expediting order fulfillment.
  • Operated cash register accurately, processing transactions quickly to maintain efficient customer flow.
  • Assisted in opening and closing duties, ensuring the store was ready for daily operations or secure at the end of the day.
  • Completed necessary cleaning duties at the end of each shift, including washing dishes, cleaning equipment, and mopping floors.

Education

Master of Arts (M.A.) - Clinical Mental Health Counseling Candidate

Liberty University
Lynchburg, VA
12-2027

B.A. - Psychology

University of Wisconsin-Milwaukee
Milwaukee, US
08-2024

Skills

  • Fast Learner
  • Adaptability
  • Microsoft Office
  • Communication Skills
  • Ability to Work in a Team
  • Hardworking
  • Driven
  • Attentive
  • Customer Service
  • Mental Health
  • Customer service
  • HIPAA compliance
  • Patient registration
  • Strong empathy

Timeline

Patient Access Representative

Optum
03.2025 - Current

Server

Bar Louie
07.2023 - 11.2023

Psychiatric Technician

Rock County Human Services
10.2022 - 02.2023

Patient Care Associate

Rogers Behavioral Health
03.2021 - 12.2021

Assistant Manager

PacSun
07.2020 - 05.2021

Seasonal Educator

Lululemon
11.2019 - 02.2020

Respite Care Provider

Outreach Health Services
02.2018 - 12.2023

Dietary Aide

Linden Grove Communities
03.2017 - 09.2017

General Employee

Crazy Bears Pizza
07.2016 - 03.2017

B.A. - Psychology

University of Wisconsin-Milwaukee

Master of Arts (M.A.) - Clinical Mental Health Counseling Candidate

Liberty University

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