GENESIS Cotto
Lemoore,CA
Summary
Compassionate customer service professional with three years of experience in patient access roles within clinic call centers. Skilled in interpersonal communication and problem-solving, with hands-on child development experience from parenting and babysitting. Dedicated to delivering nurturing, developmentally appropriate care in a childcare setting.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Golden Valley Health Centers
Merced, California
08.2022 - 11.2022
- Coordinated appointment scheduling to enhance patient flow and maximize provider availability.
- Facilitated communication between patients and healthcare providers to ensure seamless service delivery.
- Streamlined incoming call handling to ensure timely communication with patients.
- Assisted with scheduling outpatient appointments.
- Maintained confidentiality of patient information in compliance with regulations.
- Supported various internal departments by addressing their operational needs.
Customer Service Supervisor
Ashley Furniture HomeStore
Merced, California
09.2021 - 07.2022
- Trained and mentored team members to enhance productivity, accuracy, and commitment to friendly service.
- Supported service associates by responding promptly to inquiries via phone and email, resolving customer issues effectively.
- Coached team members on delivering hospitable, professional service while following established service models.
- Resolved customer inquiries and complaints efficiently to enhance satisfaction.
Sales Representative
Ashley Furniture HomeStore
Merced, CA
09.2020 - 09.2021
- Achieved monthly sales goals by highlighting product benefits and enrolling new clients effectively.
- Increased sales by providing tailored purchase advice and promoting complementary products.
- Retained excellent client satisfaction ratings through outstanding service delivery
- Conducted training sessions for new sales representatives, enhancing their product knowledge and selling skills.
Cashier
99 Cent Store
Merced, CA
06.2016 - 06.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Operated cash register for cash, check and credit card transactions with excellent accuracylevels
- Adapted schedule and took on extra shifts to support team and meet peak business demands
- Restocked merchandise in front lanes to maintain inventory levels.
Education
High School Diploma -
Merced High School
Merced, CA05.2016
Skills
- Patient Registration
- Customer Service
- Medical Data Management
- Spanish
- Technical literacy
- Data analysis
- Problem-Solving
- Fast learner
- Team leadership
- Communication
- Active listening
- Business Requirements
Accomplishments
- Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration
- Skilled at reorganizing offices for superior functionality.
Languages
- Spanish
- English
Languages
English
Professional
Spanish
Professional
Timeline
Patient Access Representative
Golden Valley Health Centers
08.2022 - 11.2022
Customer Service Supervisor
Ashley Furniture HomeStore
09.2021 - 07.2022
Sales Representative
Ashley Furniture HomeStore
09.2020 - 09.2021
Cashier
99 Cent Store
06.2016 - 06.2016
High School Diploma -
Merced High School