Alexa Familia
Yonkers
Summary
Compassionate Substitute Teacher with distinguished knowledge of child development. Skilled at working closely with students to maintain progression and control behavioral issues. Committed to keeping up with lesson plans while keeping classrooms fun.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Substitute Teacher
William Boyce Thompson School
09.2021 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Child Care Provider
Sittercity
06.2019 - Current
- Enhanced learning abilities of kids by assure the completion of homework
- Boosted the confidence of children by playing educational board games with children as well as outdoor activities after assignment completion.
- Fostered creativity with various arts and crafts projects, stimulating imagination and self expression
Sales Associate
Crate and Barrel
12.2018 - 08.2021
- Display professional attitude towards customers to retain and expand customer base
- Attain customer satisfaction by acquiring and delivering product knowledge
- Entice potential clients by replenishing and organizing stock shelves efficiently
- Served as a member of bridal team to enhance professional capabilities.
Beauty Consultant
Elf Cosmetics
01.2017 - 02.2019
- Liaised with one on one customer to meet need in accordance with recommendations, choice, and, merchandise availability
- Achieved customer satisfaction by executing makeup demonstrations
- Acted as a sales associate to handle all retail duties, including cashier work, restocking, and communication.
Education
Bachelor of Science - Behavioral Science
Mercy College
Dobbs Ferry, NYMaster of Science - Early Childhood Education
MERCY UNIVERSITY
DOBBS FERRY , NY 05-2025
Skills
- Customer Service
- Problem-solving skills
- Collaboration
- Interpersonal Skills
- Communication
- Relationship building and management
- Student engagement
- Time management
- Group and individual instruction
Certification
- Early Childhood Education Initial Certificate (Birth-Grade 2) - Pathway: Individual Evaluation {Certificate Pending}
Timeline
Substitute Teacher
William Boyce Thompson School
09.2021 - Current
Child Care Provider
Sittercity
06.2019 - Current
Sales Associate
Crate and Barrel
12.2018 - 08.2021
Beauty Consultant
Elf Cosmetics
01.2017 - 02.2019
Bachelor of Science - Behavioral Science
Mercy College
Master of Science - Early Childhood Education
MERCY UNIVERSITY
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