Alexa Heiry
9101 Stony Point Pkwy Apt 1107 North Chesterfield,VA
Summary
A recent college graduate with a social and behavioral psychology background. I am looking for a challenging and long-lasting role that will allow me to grow professionally and contribute leadership, social skills, and problem-solving to a company.
Overview
6
6
years of professional experience
Work History
Patient Coordinator
Ivy Rehab for Kids
11.2023 - Current
- Manage a caseload of 100+, coordinating all aspects of their care including scheduling appointments, ensuring timely follow-ups, and obtaining insurance verification and authorizations
- Guided a team of 15 patient specialists in providing training, guidance, and feedback to ensure optimal team performance
- Improved patient satisfaction by 15% through the implementation of a new patient feedback system with individualized care plans
- Passionately focused on providing care and assistance to patients during times of illness or injury.
Server
Cabo Fish Taco
08.2022 - 08.2023
- Served lunch and dinner to over 100 customers per shift at a widely known restaurant
- Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time
- Warmly greeted new and returning customers and developed relationships resulting in customer loyalty
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Assistant Coach
Hallsey High Tides
05.2019 - 07.2021
- Worked with others to enforce guidelines for safety and structure in the pool
- Taught children from the ages of 6-18 swimming skills and water safety
- Organized swim meets and team parties to create a fun and lively team culture
- Maintained a leadership role
- Communicated effectively with parents of the children regarding their child's progress in the program.
Education
Bachelor of Science - Psychology
Virginia Tech
Blacksburg, VA08-2023
Skills
- Customer service
- Time management
- Patient education
- Medical data collection
- Attention to detail
- Adaptability and flexibility
Timeline
Patient Coordinator
Ivy Rehab for Kids
11.2023 - Current
Server
Cabo Fish Taco
08.2022 - 08.2023
Assistant Coach
Hallsey High Tides
05.2019 - 07.2021
Bachelor of Science - Psychology
Virginia Tech