Alexa Hernandez
Lowes Home Improvement
Charlotte,NC
5
years of professional experience
I am a Motivated employee with 5 years of experience. I provide remarkable service and sales support with friendliness and efficiency, supporting product guidance, rewards and credit sign-ups, and suggestive selling in fast-paced retail settings. I'm fluent in both English and spanish. I'm a strong team player committed to assisting co-workers and management with all activities necessary for success. I have experience training new team members on register use and customer service standards. I am always willing and able to learn new skills and strategies to improve knowledge and fulfill business goals.
Work History
Pro Services Specialist
2 Years 9 Months- Handle customer interactions by helping them shop, locate products, and answer store and product questions.
- Complete daily recovery tasks to keep the salesfloor clean, neat, and ready for maximum productivity.
- Use suggestive selling to recommend add-on products and enroll customers in the rewards program and credit cards.
- Create quotes for customers for projects, follow up with the customer until they are ready to purchase.
- Call customers, and build relationships to create loyalty and document interactions with valued customers.
- Train new team members on cash register operation, customer service, and payment processing.
Operating Room Assistant
11 Months- Supported patient transports while maintaining a calm, professional presence in a fast-paced operating room environment.
- Prepared operating rooms by cleaning surfaces, restocking supplies, and arranging equipment quickly and consistently before procedures.
- Delivered linens, instruments, and supplies to support smooth patient flow and procedure readiness.
- Responded quickly to changing room needs while maintaining order and attention to detail.
- Assisted nurses and surgical staff moving patients, sterilized patients and prepared them for surgery.
- Perform CPR if needed.
Front of House Associate
5 Months- Processed guest orders by taking requests and delivering meals quickly.
- Greeted guests warmly and learned their needs to deliver attentive service throughout the dining experience.
- Trained new FOH staff on restaurant procedures, food safety, and customer service standards.
- Explained menu items, took orders, and delivered food accurately to support smooth service.
Education
High School Diploma
Skills
POS systems
Transaction accuracy
Great Customer service
Rewards program enrollment
Conflict resolution
New hire training
Shift coordination
Opening and closing procedures
Add-on sales
Product recommendations
Product knowledge
Loyalty program enrollment
Sanitation procedures
Timeline
Pro Services Specialist
Lowes Home Improvement
01.2024 - 10.2026Read More
Operating Room Assistant
Atrium Health
10.2022 - 09.2023Read More
Front of House Associate
Chick-fil-a
09.2021 - 02.2022Read More
Hawthorne Academy of Health And Sciences / Garinger High School
High School Diploma
Read More