Alexa Herrera
Sebring ,FL
Summary
Accomplished Sales Associate with a strong background at Biglots, focusing on customer service excellence and cash management. Achieved high customer satisfaction through dedicated service and strategic problem resolution. Partnered with colleagues to enhance store operations and maintain a collaborative environment.
Overview
2
2
years of professional experience
Work History
Sales Associate
Biglots
12.2022 - 11.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Traveled to various store sites to support merchandise replenishment and conduct inventory audits
Education
Avon Park High School
Avon Park, FL05.2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Listening skills
- Problem-solving
- Excellent people skills
- Exceptional customer service
- Cash handling
- Outgoing personality
- Flexible schedule
- Cash register operation
- Stocking and receiving
- Client service
- Conflict resolution
Timeline
Sales Associate
Biglots
12.2022 - 11.2024
Avon Park High School