Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ivan Urquiza

Tulsa

Summary

Dynamic sales associate with a proven track record at Home Depot, excelling in customer service and relationship building. Skilled in problem-solving and multi-tasking, I fostered repeat business through engaging interactions and efficient cash handling. Committed to teamwork, I trained new staff to enhance store performance and customer satisfaction.

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Overview

7
7
years of professional experience

Work History

Sales Associate

Home Depot
04.2020 - 05.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Restaurant Waiter

Cheddar's Casual Cafe
06.2019 - 03.2020
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.

Sales Associate

Sears
08.2018 - 01.2019
  • Solved customer challenges by offering relevant products and services.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

High School Diploma -

Union High School
Tulsa, OK
06-2020

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Outgoing personality
  • Multi-tasking strength

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Associate

Home Depot
04.2020 - 05.2025

Restaurant Waiter

Cheddar's Casual Cafe
06.2019 - 03.2020

Sales Associate

Sears
08.2018 - 01.2019

High School Diploma -

Union High School
Ivan Urquiza