Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Alexa Johnson

Huntington,WV

Summary

Dedicated 911 Dispatcher offering four and a half years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in assisting the public with getting the help they need and public safety, emergency medical dispatch, emergency police dispatch, and emergency fire dispatch protocols.

Overview

7
7
years of professional experience

Work History

911 Emergency Dispatcher

Cabell County 911
Huntington, WV
09.2017 - Current
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Used Computer Aided Dispatch (CAD) to track and maintain case incident numbers and logs.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Read system maps and caller information, and documented details in system.
  • Worked flexible hours; night, weekend, and holiday shifts.

Warranty Administrator/Service Department Clerk

Goldy Auto
Huntington, West Virginia
11.2016 - 05.2017
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Processed claim paperwork and followed up on missing information to complete processing.
  • Analyzed problems, identified trends and developed strategies to optimize claims process.
  • Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.

Customer Service Cashier

Forth's Foods/Tower Foodfair
Barboursville, WV
05.2014 - 10.2016
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Counted money in drawers at beginning and end of each shift.

Education

No Degree - Athletic Coaching Education

West Virginia University
Morgantown, WV

High School Diploma -

Spring Valley High School
Huntington, WV
05.2012

Skills

  • Police and fire procedures
  • Basic life support understanding
  • Information intake
  • Computer-aided dispatching
  • Map reading skills
  • Planning and Coordination
  • Dependable and Responsible
  • Problem-Solving
  • Good Telephone Etiquette
  • Excellent Communication
  • Written Communication
  • Decision Making
  • Data Entry
  • Critical Thinking

Accomplishments

In 2019, I received Telecommunicator of the Year after only being at Cabell County 911 for just a year and a half. Through persistent hard work, showing up early and staying late, picking up extra shifts, going to other 911 centers when our dispatch center would go down, and always being a team leader, I was able to obtain the title of Telecommunicator of the Year.


On January 30th, 2022, we received a hostage situation call that resulted in a pursuit with local law enforcement. Due to quick decision making skills and critical thinking, we were able to ensure the hostage's safety. I took this initial call and started the appropriate law enforcement agency towards the alleged suspect after we pinged the phone. I also handled the entire pursuit, and helped the female hostage get to safety. Because of this entire incident, I received an accommodation from the Director of Cabell County 911.

Timeline

911 Emergency Dispatcher

Cabell County 911
09.2017 - Current

Warranty Administrator/Service Department Clerk

Goldy Auto
11.2016 - 05.2017

Customer Service Cashier

Forth's Foods/Tower Foodfair
05.2014 - 10.2016

No Degree - Athletic Coaching Education

West Virginia University

High School Diploma -

Spring Valley High School

Similar Profiles

CREATE PROFILE
Alexa Johnson